Meryl D Samuel
Kingshill,VI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Workforce Development Specialist
VI Department of Labor
01.2023 - Current
- Oversee job seeker aptitude and interest testing, review results with job seekers and present suitable career alternatives.
- Notify employers and community organizations of workforce development programs and services.
- Assist job seekers with vocational and technical school training.
- Obtain and record job vacancies from variety of employers and contact employers to gain additional critical information.
- Recruit potential clients and identify talented participants to guarantee job candidate effectiveness.
- Facilitate seminars on job readiness, resume writing, and career search resources.
- Interview employers to determine needs and bring employers and job seekers together.
- Guide program participants through enrollment processes using one-on-one support.
- Host job fairs to bring together job seekers and employers.
- Perform complete assessment of job seeker's education, skills and work history to identify detrimental factors.
- Conduct preliminary interviews to determine if prospective employees meet employer qualifications and refer eligible applicants to matching opportunities.
- Identify career goals and advancement opportunities to enable workers to find success within each individual position.
- Facilitate job seeker interviews with prospective employers, obtain feedback from both parties and adjust employment strategies.
- Examine effectiveness of corporate trainings and programs to promote efficient skills development education.
Owner/Manager
Cover-All Safety
08.2018 - Current
- Purchase personal protective equipment and safety-related items for resale
- Consult with customers to assess needs and propose optimal solutions.
- Evaluate suppliers to maintain cost controls and improve operations.
- Enhance operational efficiency and productivity by managing budgets, accounts, and costs.
- Perform regular inventory management of all items
- Use Quickbooks software to maintain bookkeeping records
- Operate credit/debit card machine and payment apps
- Manage day-to-day business operations.
- Monitore market conditions to set accurate product pricing and take advantage of emerging trends.
- Interacte well with customers to build connections and nurture relationships.
- Supervise creation of exciting merchandise displays to catch attention of store customers.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
Tax Preparer/Bookkeeper
MeryGold Business Services
01.2018 - Current
- Prepare individual and self-employed tax returns
- Assist clients with business formation documents
- Perform basic bookkeeping duties to include categorizing and reconciling transactions, set up and clean up, and consultation
- Prepare financial statements as needed
- Maintain customer and vendor records
- Manage accounts receivable and payable.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Collaborated with clients to answer questions and provide advice on tax matters.
- Utilized tax software to prepare returns and meet deadlines.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Talent Development Specialist
Equus Workforce Solutions
08.2021 - 12.2022
- Conduct assessments to identify career goals and barriers to employment, and provide career guidance to job seekers by creating an Individual Employment Plan for short and long-term career goals
- Determine eligibility for and enroll job seekers in the Workforce Innovation and Opportunity Act (WIOA) program which provides access to training, education and employment services
- Provide detailed case management for over 80 job seekers
- Assist job seekers in maintaining eligibility for services by ensuring attendance at required training/activities and workshops and performing job searches
- Authorize and coordinate supportive services such as childcare, transportation, etc., and track obligations of funds
- Outreach to employers and training providers to assist job seekers with job placement and improving skill sets as well as attaining industry-recognized credentials.
NDE Coordinator/QA/QC Technician
National Industrial Services
05.2019 - 03.2020
- Visually inspected welds
- Maintained logs of completed welds
- Read and interpreted drawings and NDE reports
- Witnessed hydro testing of completed lines
- Coordinated NDE inspection with third-party inspection company
- Document control
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Maintained quality documentation and records for conformance with relevant standards.
- Developed and implemented quality control processes to meet product standards.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Inspected items and compared against standards to meet regulatory requirements.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Reported problems and concerns to management.
- Performed tests and inspections to conform to established standards.
Timekeeper/Office Assistant
National Industrial Services
05.2017 - 05.2019
- Performed timekeeping duties for the billing & payroll process
- Light bookkeeping
- Assisted with onboarding of new employees
- Verified time logs for accurate times
- Scheduled employees for required training
- Assisted logistics manager with ordering and processing of supplies
- Assisted safety department with sign display and safety training
- Provided administrative support to project superintendents in safety, piping and boiler making departments.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Tracked employee vacation, sick and personal time.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Generated reports to track employee time and attendance.
- Assisted with recruitment and onboarding of new employees.
- Audited timesheets and payroll records for accuracy.
- Input data into spreadsheets and databases.
- Assisted with onboarding of new employees.
- Processed new hire paperwork and documents.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Maintained accuracy in transferring correct data from payroll spreadsheets into timekeeping system.
- Verified timekeeping records and handled any discrepancies with employees.
- Researched and resolved time discrepancies.
Firewatch/Qualified Safety Monitor/Helper
National Industrial Services
02.2017 - 05.2017
- Provided fire prevention activities
- Monitored & logged entrants of confined spaces
- Worked as a helper to pipefitters and boiler makers.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Directed recordkeeping and paperwork preparation in line with OSHA requirements.
- Investigated and reported on hazardous materials spills, fires and other emergencies.
Security Officer
Pinnacle Services
05.2016 - 02.2017
- Enforced existing refinery policies, procedures, and rules
- Maintained logs and wrote reports
- Investigated incidents and traffic accidents
- Patrolled premises
- Directed vehicle and pedestrian traffic
- Responded to calls for assistance.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Surveillance Agent
Divi Carina Bay Casino
01.2011 - 05.2016
- Maintained close-watch surveillance on all Casino table games and slot machine activity through monitoring systems
- Utilized necessary equipment to identify, record, and document illegal and unusual activity occurring within the various areas of the Casino
- Knowledge of all departmental standard operating procedures which helped identify violations of gaming regulations, company policies and house rules
- Completed daily shift logs, investigation status notes, and incident reports as needed and preserved video coverage/evidence of significant events as directed
- Demonstrated a high level of confidentiality of internal integrity opportunities.
- Supervised and trained [Number] surveillance agents in [Year].
- Observed casino operations for irregular activities such as [Type] and [Type] concerns.
- Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
- Operated and maintained surveillance equipment.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Watched both live and recorded video surveillance footage.
- Recorded time, date and location of incidents.
Loss Prevention Associate
Sears Holding Company
05.2015 - 10.2015
- Assisted with reduction of loss of inventory, time, and assets
- Monitored surveillance equipment
- Detected theft potential through external sources and responded to theft incidents
- Monitored internal incidents and reported to Loss Prevention Lead/Manager and Store Manager
- Apprehended shoplifting suspects
- Assisted in reporting and following up on customer accidents and assisted to maintain a safe, clean store
- Completed required inventories and audits at the request of the Store Manager and Loss Prevention Lead/Manager.
- Utilized various hand and power tools to secure premises and increase protection.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
Server
Golden Wok
09.2008 - 07.2013
- Took reservations and food orders
- Served ordered items to customers
- Prepared an itemized bill
- Performed bartending duties
- Assisted with food preparation
- Ensured that customers had a positive dining experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Correction Officer
Bureau of Corrections
10.2011 - 04.2013
- Kept close surveillance of inmate population and outside areas to prevent escapes
- Filed incident reports
- Ensured that inmates were fed and received medical care when needed
- Conducted routine searches of inmates and cells for weapons and/or illegal drugs.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Routinely counted inmates and in response to potential security breaches.
- Automated document flow by ensuring log books and medical files were maintained with [Number]% accuracy.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Authored incident reports for management on violations and discrepancies.
Dual-Rate Supervisor/Table Games Dealer
Divi Carina Bay Casino
05.2003 - 01.2011
- Ensured game protection and protected company assets
- Maintained continuous inspection and accounting records of cards and dice and table games inventory
- Prepared daily reports of gaming activity to include wins and losses
- Ensured betting followed game rules and limits
- Dealt games.
- Notified table games leadership of irregularities in play for prompt resolution.
- Calculated winnings to verify payment made by dealer.
- Identified and supplied information to supervising personnel about suspected violators.
- Performed accurate and efficient dealing to follow gaming procedures.
- Supervised company assets in assigned section following corporate and state gaming rules and policies.
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Monitored chips purchases, table inventories, and player win ratios.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Supervised distribution of complimentary meals, rooms and other discounted bonuses.
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Performed paperwork required for monetary transactions.
- Advised security guards to accompany patrons with large slot payouts to rooms or vehicles.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Monitored patrons for signs of compulsive gambling.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Minimized losses by setting and enforcing bank levels and table limits by game type.
- Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
- Trained, supervised and evaluated workers.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Inspected table games and equipment to confirm proper function.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Monitored players behavior, taking appropriate action against rule violations.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Enforced game rules to maintain fair paly and avoid disputes.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Received and documented patrons' wagers prior to beginning games.
- Controlled equipment such as roulette wheels to run games.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Worked with dealer team to run larger games such as craps and baccarat.
- Trained new dealers in rules and operation of different games.
Qualified Safety Monitor/Firewatch
Wyatt VI
06.2006 - 11.2010
- Conducted on-site safety inspections at intervals necessary to ensure that company’s safety procedures were being adhered to
- Ensured that all OSHA and Commission Safety requirements were met by employees
- Maintained detailed logs of confined space entrants
- Performed fire prevention duties
- Monitored air tanks to ensure workers received adequate air supply to perform their duties
- Assisted in tool and equipment distribution
- Occasionally worked as a helper to craftsmen.
Temporary Data Entry Clerk / Clerk Dispatcher
Water and Power Authority
10.1999 - 11.2002
- Created new customer profiles and accounts
- Prepared Accounts Receivable and Accounts Payables
- Performed timekeeping and entered job classification into database
- Responsible for updating and maintaining information
- Provided help and support to the employees in preparing various documents
- Maintained logs of radio and telephone communications, location of personnel and equipment
- Operated base radio as required
- Received calls from the public requesting assistance during power outages and other emergencies
- Utilized pre-defined protocol to determine the seriousness of all calls
- Coordinated and assigned support team to resolve customer related issues
- Followed up with customers to ensure satisfaction of services rendered.
- Completed data entry tasks with accuracy and efficiency.
- Created and maintained data entry logs to track data entry activities.
- Followed established procedures to enter and process data correctly.
- Collated and organized data entry documents into filing systems for easy access.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified data files prior to entry to maintain high data accuracy.
- Maintained files, records, and chronologies of entry activities.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Managed customer accounts and invoicing.
Deli Associate
Kmart
05.1998 - 02.2000
- Food preparation and cleanup
- Operated and balanced cash register.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Education
OSHA 30 General Industry -
Osha Outreach Training
03.2024
Bookkeeping Professional Certificate -
Intuit Academy
01.2023
Project Management Professional Certificate -
Google
12.2022
NCCER Fundamentals of Crew Leadership -
Skills for Today
11.2022
NCCER Core Training -
Skills for Today
09.2022
OSHA 10 Certification -
Skills for Today
09.2022
Visual Examination Level II 24-Hour Training -
Golden Technical Services
08.2019
Bachelors of Arts in Organization Management -
Ashford University
01.2016
Associate in Science in Business Administration -
Everest University Online
01.2015
Business Ethics -
National Education Foundation
01.2015
Diploma in Operations Management -
Alison
01.2015
Tax Preparation Diploma -
Ashworth College
01.2014
Fundamentals of Business Management Certificate -
National Education Foundation
01.2014
Fundamentals of Accounting -
Alison
01.2013
Diploma in Customer Service -
Alison
01.2013
Diploma in Human Resources -
Alison
01.2013
Officer’s Training Certificate -
Bureau of Corrections
01.2012
Skills
- Regulatory Compliance
- Budget Administration
- Business Management
- KPI Management
- Talent Development
- Customer Relations
- Human Resources
- Financial Management
- Relationship Building
- Small business operations
- Consulting
- Cost Reduction
- Sales management
- Project Management
- Business Administration
- Verbal and written communication
- Negotiation
Timeline
Workforce Development Specialist
VI Department of Labor
01.2023 - Current
Talent Development Specialist
Equus Workforce Solutions
08.2021 - 12.2022
NDE Coordinator/QA/QC Technician
National Industrial Services
05.2019 - 03.2020
Owner/Manager
Cover-All Safety
08.2018 - Current
Tax Preparer/Bookkeeper
MeryGold Business Services
01.2018 - Current
Timekeeper/Office Assistant
National Industrial Services
05.2017 - 05.2019
Firewatch/Qualified Safety Monitor/Helper
National Industrial Services
02.2017 - 05.2017
Security Officer
Pinnacle Services
05.2016 - 02.2017
Loss Prevention Associate
Sears Holding Company
05.2015 - 10.2015
Correction Officer
Bureau of Corrections
10.2011 - 04.2013
Surveillance Agent
Divi Carina Bay Casino
01.2011 - 05.2016
Server
Golden Wok
09.2008 - 07.2013
Qualified Safety Monitor/Firewatch
Wyatt VI
06.2006 - 11.2010
Dual-Rate Supervisor/Table Games Dealer
Divi Carina Bay Casino
05.2003 - 01.2011
Temporary Data Entry Clerk / Clerk Dispatcher
Water and Power Authority
10.1999 - 11.2002
Deli Associate
Kmart
05.1998 - 02.2000
OSHA 30 General Industry -
Osha Outreach Training
Bookkeeping Professional Certificate -
Intuit Academy
Project Management Professional Certificate -
Google
NCCER Fundamentals of Crew Leadership -
Skills for Today
NCCER Core Training -
Skills for Today
OSHA 10 Certification -
Skills for Today
Visual Examination Level II 24-Hour Training -
Golden Technical Services
Bachelors of Arts in Organization Management -
Ashford University
Associate in Science in Business Administration -
Everest University Online
Business Ethics -
National Education Foundation
Diploma in Operations Management -
Alison
Tax Preparation Diploma -
Ashworth College
Fundamentals of Business Management Certificate -
National Education Foundation
Fundamentals of Accounting -
Alison
Diploma in Customer Service -
Alison
Diploma in Human Resources -
Alison
Officer’s Training Certificate -
Bureau of Corrections
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