Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Generic

Nadege Villiers

St. Thomas,VI

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Business Operation Supervisor

Caribbean Lottery
St.Thomas , USVI
02.2023 - Current
  • Tracked progress on projects and provided timely feedback to staff members.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Trained new employees on company policies and procedures.
  • Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.
  • Conducted regular audits of register tills to ensure accurate balances were maintained at all times.

Head Customer Service Representative

Caribbean Lottery
St.Thomas, VI
07.2015 - 01.2023
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported sales team members to drive growth and development.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Mentored junior team members and managed employee relationships.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Attended job training to sharpen skills and keep informed of new products.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Collected deposits or payments and arranged for billing.

Office Assistant

Work-Able, Inc
St. Thomas, VI
05.2008 - 07.2010
  • Answered phone calls and welcomed visitors to office.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained business records by updating customer information.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Dispersed incoming mail to correct recipients throughout office.
  • Answered telephones, directed calls and took messages.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Coordinated travel arrangements for office personnel.

Environmental Cleaner

Virgins Islands Public Works
St. Thomas, VI
06.2007 - 08.2007
  • Sanitized frequented areas and equipment using approved supplies.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Maintained safety protocols through safe handling of equipment and chemicals.

Stocker

Fabric-N-Motion
St. Thomas, VI
09.2006 - 01.2007
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Lifted materials of varied weights on regular basis.
  • Replenished items to maintain stock availability.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stamped price tags on merchandise, referring to official price lists.

Education

Graduate -

Charlotte Amalie High School
06.2008

Skills

  • Time Management
  • Team-Oriented and Cooperative
  • Computer Skills
  • Administrative and Office Support
  • Teamwork and Collaboration
  • Responding to Difficult Customers
  • De-escalation Techniques
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • Transaction Processing
  • Sales and Upselling
  • MS Office
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Call Documentation
  • Customer Service

References

Reference Available Upon Request

Interests

Reading

Traveling 

Hiking 

Food tasting 

Timeline

Business Operation Supervisor

Caribbean Lottery
02.2023 - Current

Head Customer Service Representative

Caribbean Lottery
07.2015 - 01.2023

Office Assistant

Work-Able, Inc
05.2008 - 07.2010

Environmental Cleaner

Virgins Islands Public Works
06.2007 - 08.2007

Stocker

Fabric-N-Motion
09.2006 - 01.2007

Graduate -

Charlotte Amalie High School

Similar Profiles

  • Sanjay UpadhyaySanjay Upadhyay

    Business Operation Supervisor at NTT DataBusiness Operation Supervisor at NTT Data

  • Suong (Sue) NguyenSuong (Sue) Nguyen

    Business Operation Supervisor at Total Maritime Logistics Pty LtdBusiness Operation Supervisor at Total Maritime Logistics Pty Ltd

  • MUHAMMED HAZIZUL ADIE BIN AHMAD SUBKIMUHAMMED HAZIZUL ADIE BIN AHMAD SUBKI

    Senior Trainee Supervisor- Retail Operation Control and Business & HR Administrator at ShellSenior Trainee Supervisor- Retail Operation Control and Business & HR Administrator at Shell

  • Peter NghePeter Nghe

    <ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited

CREATE PROFILE
Nadege Villiers