Nadege Villiers
St. Thomas,VI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Business Operation Supervisor
Caribbean Lottery
St.Thomas , USVI
02.2023 - Current
- Tracked progress on projects and provided timely feedback to staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Trained new employees on company policies and procedures.
- Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
Head Customer Service Representative
Caribbean Lottery
St.Thomas, VI
07.2015 - 01.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Mentored junior team members and managed employee relationships.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Attended job training to sharpen skills and keep informed of new products.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Collected deposits or payments and arranged for billing.
Office Assistant
Work-Able, Inc
St. Thomas, VI
05.2008 - 07.2010
- Answered phone calls and welcomed visitors to office.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Collected and coded various documents to prepare for filing, storage and processing.
- Dispersed incoming mail to correct recipients throughout office.
- Answered telephones, directed calls and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Coordinated travel arrangements for office personnel.
Environmental Cleaner
Virgins Islands Public Works
St. Thomas, VI
06.2007 - 08.2007
- Sanitized frequented areas and equipment using approved supplies.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Transported trash and hazardous waste to appropriate disposal area.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Maintained safety protocols through safe handling of equipment and chemicals.
Stocker
Fabric-N-Motion
St. Thomas, VI
09.2006 - 01.2007
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Replenished items to maintain stock availability.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Greeted customers and retrieved requested products to drive satisfaction.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stamped price tags on merchandise, referring to official price lists.
Education
Graduate -
Charlotte Amalie High School
06.2008
Skills
- Time Management
- Team-Oriented and Cooperative
- Computer Skills
- Administrative and Office Support
- Teamwork and Collaboration
- Responding to Difficult Customers
- De-escalation Techniques
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Transaction Processing
- Sales and Upselling
- MS Office
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Call Documentation
- Customer Service
References
Reference Available Upon Request
Interests
Reading
Traveling
Hiking
Food tasting
Timeline
Business Operation Supervisor
Caribbean Lottery
02.2023 - Current
Head Customer Service Representative
Caribbean Lottery
07.2015 - 01.2023
Office Assistant
Work-Able, Inc
05.2008 - 07.2010
Environmental Cleaner
Virgins Islands Public Works
06.2007 - 08.2007
Stocker
Fabric-N-Motion
09.2006 - 01.2007
Graduate -
Charlotte Amalie High School
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