Nathalia Suarez
Frederiksted,VI
Summary
Dynamic and reliable professional with extensive experience in customer engagement. Proven ability to enhance customer satisfaction through creative problem-solving and effective communication. Skilled in operating cash registers with precision and maintaining organized workspaces, ensuring a positive shopping experience. Committed to teamwork and flexibility in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Cashier
Mr. Shawn
14 Plessen, Frederiksted, VI 00840
07.2022 - 11.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Restaurant Team Member
Mr. Armstrong
78B Estate Whim, Frederiksted, VI 08840
09.2019 - 04.2021
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Translated for customers who could not speak English.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Cultivated warm relationships with regular customers.
Retail Cashier
Kisha Christian
140B Estate St. George, Frederiksted, VI 00840
12.2023 - 04.2025
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
Education
High School Diploma -
St. Croix Education Complex High School
RR #1 Box 10360, Kingshill, VI 0085006-2019
No Degree - Child Care Management
St. Croix Career And Technical Education Center
RR #1 Box 10360, Kingshill, 0085006-2019
Skills
- Customer engagement
- Willingness to adjust hours
- Cross-functional teamwork
- Consistent reliability
- Creative Problem Solving
- Organized Team Worker
- Strong phone etiquette
Languages
Spanish
Upper intermediate (B2)
English
Advanced (C1)
Timeline
Retail Cashier
Kisha Christian
12.2023 - 04.2025
Cashier
Mr. Shawn
07.2022 - 11.2023
Restaurant Team Member
Mr. Armstrong
09.2019 - 04.2021
High School Diploma -
St. Croix Education Complex High School
No Degree - Child Care Management
St. Croix Career And Technical Education Center