Noellia Prospere
Frederiksted
Summary
Customer Service Specialist with expertise in managing client interactions and resolving issues efficiently. Skilled in communication and relationship-building, consistently achieving high customer satisfaction and loyalty. Committed to delivering exceptional service and enhancing customer experiences through strategic support initiatives.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
The Fred Hotel
11.2023 - Current
- Enhanced guest satisfaction through efficient check-in and check-out processes.
- Resolved inquiries and complaints quickly, boosting overall customer experience.
- Coordinated room assignments while maintaining precise booking records accurately.
- Trained front desk staff on customer service standards and procedures effectively.
Bank Teller
Banco Popular
01.2023 - 03.2024
- Ensured compliance with bank guidelines for customer transactions and account management.
- Managed high-volume customer interactions while maintaining professionalism under pressure.
- Expanded banking knowledge by actively participating in training workshops and classes.
- Protected confidentiality of client information and bank records diligently.
COORDINATOR/Customer Resolution
Ocwen USVI Services LLC
02.2021 - 11.2022
- Resolved payment issues by contacting delinquent mortgage customers, improving loan performance.
- Uncovered reasons for delinquencies by conducting thorough customer inquiries, enhancing payment accuracy.
- Provided solutions to mortgage issues through comprehensive research, supporting customer satisfaction.
- Recommended debt repayment plans tailored to customer financial profiles, optimizing recovery rates.
TECH. SUPPORT REPRESENTATIVE
GC Services
03.2016 - 04.2019
- Resolved technical issues with personal and company computers and software.
- Assisted customers in efficiently setting up printers and scanners.
- Utilized dual screens for effective, rapid issue resolution in software.
- Maintained call handling times averaging 5-8 minutes consistently.
Education
Manufacturing Technology - Welding
Exeter Job Corps
Rhode Island05-2014
GED -
Exeter Job Corps
Exeter12.2013
Skills
- Analytical problem-solving
- Accurate call record keeping
- Account management
- Compliance management
- Customer Relationship Management
- Financial transaction monitoring
- Hospitality operations support
- Transaction management
- Accurate data entry
- Billing procedures management
Timeline
Front Desk Agent
The Fred Hotel
11.2023 - Current
Bank Teller
Banco Popular
01.2023 - 03.2024
COORDINATOR/Customer Resolution
Ocwen USVI Services LLC
02.2021 - 11.2022
TECH. SUPPORT REPRESENTATIVE
GC Services
03.2016 - 04.2019
GED -
Exeter Job Corps
Manufacturing Technology - Welding
Exeter Job Corps