O'Nealia Pennyfeather
Christiansted,USVI
Summary
Dedicated professional with a strong work ethic and a focus on enhancing business performance through effective teamwork and individual contributions. Proven ability to adapt quickly to various processes while driving company objectives. Experienced Support Technician skilled in equipment setup, optimization, and remote technical support, with a solid background in inventory management and documentation. Committed to developing innovative solutions that increase service value and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Volunteer Support Technician
Interactive Government Holding
Christiansted
09.2024 - 04.2025
- Delivered technical support for government software applications and systems.
- Configured user accounts, passwords, file permissions, and email accounts for client access.
- Resolved escalated customer complaints efficiently to enhance overall satisfaction.
- Assisted in development and implementation of new IT support processes.
- Answered user inquiries and repair questions through in-person, email, and telephone communication.
- Consulted with users via telephone to diagnose issues and execute testing scripts.
- Utilized probing questions to identify root causes of technical problems.
Assistant Manager
Royal Breed LLC
05.2010 - 03.2025
- Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction
- Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff
- Committed to providing exceptional customer service and operational compliance
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Created weekly sales reports for management review including total sales figures, average transaction size and top-selling items
- Tracked sales data using computerized systems
- Processed sales orders and cash transactions accurately
- Utilized sales techniques to increase product knowledge and maximize sales opportunities
- Totaled sales and collected money from customers
- Generated reports detailing monthly sales performance metrics
Sales Associate
Viya
04.2024 - 09.2024
- Optimized transaction processing by operating point-of-sale systems effectively.
- Participated in promotional events to drive sales and enhance customer engagement.
- Provided product advice, assisting customers with selection, sizing, and styling.
- Resolved customer complaints professionally to ensure satisfaction.
- Fostered relationships with peers and management to support team objectives.
- Trained new team members on cash register operations and customer service protocols.
Patient Access
Gov. Juan F. Luis Hospital
02.2020 - 03.2023
- Company Overview: Company Overview: Sunny Isles
- Greeting patient and their caregivers on arrival
- Demonstrated exceptional interpersonal skills while interacting with patients, families and other healthcare staff members
- Created new accounts for incoming patients while ensuring all required documentation is properly completed
- Proficiently processed patient registration forms and insurance information, verifying accuracy of data entry
- Assisted in training new employees on proper use of office equipment, software programs, and general administrative duties
- Efficiently collected payments from patients prior to their scheduled appointments
- Company Overview: Sunny Isles
Sales Consultant
AT&T
09.2018 - 10.2020
- Responsible for finding customers who would purchase their company's products
- Often must meet with clients, both in and out of the office; usually they will be assigned a certain territory in which they will travel
- Help customers pay their phone bill offer the latest and most innovative products on the market
- Analyzed customer needs and interests, determining appropriate products
- Communicated product features, advantages, and benefits to customers
- Scheduled appointments with prospective customers to discuss purchase options
- Ensured customer satisfaction by providing timely responses and support
- Used solution selling skills and sales knowledge to prospect new business and close sales calls
- Advised clients regarding accounts, pricing schedules, and financing options
Case Worker / Nursing Assistant
Continuum Care
10.2016 - 06.2018
- Company Overview: Company Overview: Christiansted
- Managed caseload by performing professional casework duties in categories of assistance
- Provided case management services to clients in need of assistance, including intake assessments and referrals
- Utilized excellent communication skills to effectively collaborate with other community agencies for client support
- Demonstrated strong problem-solving abilities to address difficult issues related to client cases
- Company Overview: Christiansted
Caseworker / Debt Collector
Ocwen Mortgage Company
04.2017 - 01.2018
- Executed productivity benchmarks across departments to maximize company revenue
- Implemented revenue strategies through statistical analysis
- Administered annual operating and capital budget to facilitate profitability
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
- Identified operational process inefficiencies to recommend necessary improvements
Bookkeeper
Christiansted
Christiansted
06.2013 - 06.2015
- Documented services delivered to comply with agency, state and federal regulations and requirements
- Conducted regular home visits to assess the safety and well-being of clients
- Accurately entered financial transactions into accounting software and ensured that all data was accurate and up-to-date
- Processed payments, prepared invoices, reconciled bank statements, and maintained records of accounts receivable and payable
- Handled cash and deposits using proper accounting procedures and documentation
- Updated QuickBooks to reflect current financial records
- Ensured timely submission of sales tax returns in order to avoid penalties from state agencies
- Processed and issued employee paychecks and statements of earnings and deductions
Assistant Manager
Krystal Springs LLC
06.2011 - 12.2013
- Helped oversee the daily operations of the store, managing staff and inventory
- Coached and mentored new employees on company policies and procedures
- Assisted with new employee training and conducted performance reviews to track overall progress
- Communicated with clients to address questions, concerns, and needs and provide quality customer service
- Facilitated month-end closing processes, invoicing and journal entries
Education
Associate in Arts (A.A.) - Business Administration Candidate
Penn Foster
online12-2025
Associate of Arts - Real Estate Development Candidate
International Career Institute
online11-2025
Associate of Arts -
International Career Institute
ONLINE08.2025
High School Diploma -
St. Croix Central High School
St.croix06.2012
Skills
- Cost control and management
- Staff management
- Business administration and development
- Customer relations understanding
- Microsoft Office proficiency
- Network configuration and maintenance
- Issue resolution and technical support
- Regulatory compliance documentation
- Financial transaction accuracy
- Accounting software expertise
- Payment processing and invoicing
- Bank statement reconciliation
- Accounts receivable and payable management
- Cash handling and deposit management
- QuickBooks expertise
- Sales tax return preparation
- Payroll processing and employee training
- Performance review facilitation
- Client communication and customer service
- Month-end closing processes and journal entries
Certification
Business, finance
Personal Information
Date of Birth: 05/22/94
Timeline
Volunteer Support Technician
Interactive Government Holding
09.2024 - 04.2025
Sales Associate
Viya
04.2024 - 09.2024
Patient Access
Gov. Juan F. Luis Hospital
02.2020 - 03.2023
Sales Consultant
AT&T
09.2018 - 10.2020
Caseworker / Debt Collector
Ocwen Mortgage Company
04.2017 - 01.2018
Case Worker / Nursing Assistant
Continuum Care
10.2016 - 06.2018
Bookkeeper
Christiansted
06.2013 - 06.2015
Assistant Manager
Krystal Springs LLC
06.2011 - 12.2013
Assistant Manager
Royal Breed LLC
05.2010 - 03.2025
Associate in Arts (A.A.) - Business Administration Candidate
Penn Foster
Associate of Arts - Real Estate Development Candidate
International Career Institute
Associate of Arts -
International Career Institute
High School Diploma -
St. Croix Central High School
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