Paola Brusaferro
Vicenza
Summary
Dynamic and results-oriented professional with a proven track record in customer relationship management and sales strategy development. At Rubix, I enhanced sales support, leading to significant performance improvements. Skilled in CRM software, I excel in creating custom solutions for client needs. Known for exceptional teamwork and problem-solving abilities, I consistently achieve and surpass sales targets.
Overview
7
7
years of professional experience
Work History
Sales Support Specialist
Rubix
10.2022 - Current
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Coordinated responses and resources to handle special client requests.
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Documented customer complaints and completed corrective action requests.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Participated in sales strategy meetings to provide valuable input resulting in the development of innovative approaches to reach target audiences.
- Developed and maintained relationships with key accounts and existing customers.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
Receptionist
Artemaglia
03.2022 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Receptionist
Estetica Matrioshka
05.2020 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Barista
Pep Bar Food-Drink
03.2019 - 02.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Barista
Happy Days
04.2018 - 12.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Victory TNG
Vicenza, Italy06-2016
Skills
- Customer relationship management
- Sales strategy development
- Customer needs assessment
- CRM software proficiency
Timeline
Sales Support Specialist
Rubix
10.2022 - Current
Receptionist
Artemaglia
03.2022 - 07.2022
Receptionist
Estetica Matrioshka
05.2020 - 09.2020
Barista
Pep Bar Food-Drink
03.2019 - 02.2020
Barista
Happy Days
04.2018 - 12.2018
High School Diploma -
Victory TNG
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