Renee Hedrington
Medical Assistant/Patient Care Tech
St. Thomas,USVI
Summary
Experienced professional providing quality care to patients/clients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient/client care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
BVI Health Services
07.2021 - 02.2023
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Customer Service/Ticket Agent - Part Time
Road Town Fast Ferry
10.2021 - 03.2022
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
- Streamlined the check-in process for faster boarding times and improved passenger experience.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
Medical Assistant
B&F Medical LTD
02.2018 - 06.2021
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
Education
Associate of Business Administration - Business Administration
Maryland University
Columbia MD05.2001
Nursing - Practical Nursing
Mildred Elley School of Nursing
Albany NY06.2017
Skills
- Knowledge of both Administrative & Medical skills
- Customer Service
- Telephone Etiquette
- CNA Certification
- Phlebotomy Techniques
- EKG Interpretation
- Medication Administration
- Blood Glucose Testing
- Medical Terminology
- IV Insertion
- Sterilization Techniques
- Information Protection
- Vital Signs Monitoring
Timeline
Customer Service/Ticket Agent - Part Time
Road Town Fast Ferry
10.2021 - 03.2022
Patient Care Technician
BVI Health Services
07.2021 - 02.2023
Medical Assistant
B&F Medical LTD
02.2018 - 06.2021
Associate of Business Administration - Business Administration
Maryland University
Nursing - Practical Nursing
Mildred Elley School of Nursing
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