Ricoya Williams
Kingshill
Summary
Seeking a challenging position in a reputed organization that offers opportunities to learn new skills, expand knowledge, and leverage my learnings. Eager to contribute to the organization's growth by making the best use of my potential.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
VI Housing Authority
04.2024 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Spirit Airlines Inc.
04.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Virgin Islands Housing Authority
01.2021 - 12.2022
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes, and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Book travel arrangements
- Submit and reconcile expense reports
- Provide general support to visitors
- Act as the point of contact for internal and external clients requests and queries from senior managers
Front Desk Clerk
Quality Inn and Suites
06.2022 - 08.2022
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
Lead Supervisor
Plaza Extra East
01.2020 - 12.2020
- Overseeing salespeople, cashiers, shelf stockers, and other employees
- Managing finances and preparing an annual budget
- Keeping records of expenditures, sales figures, and employee performance
- Evaluating the supply and availability of stocks and profit margins
- Implementing measures to avoid stock damages, theft, and wastage
- Monitoring shelves stocks, product displays, and the store's general appearance
- Investigating market trends and offering products that would appeal to customers
- Addressing customers' requests, comments, and complaints
- Motivating employees to achieve targets
- Training new staff members and scheduling shifts
Office Assistant
VI Housing Authority
10.2019 - 05.2020
- Organize office and assist associates in ways that optimize procedures
- Sort and distribute communications promptly
- Create and update records, ensuring accuracy and validity of information
- Schedule and plan meetings and appointments
- Monitor level of supplies and handle shortages
- Resolve office-related malfunctions and respond to requests or issues
- Coordinate with other departments to ensure compliance with established policies
- Maintain trusting relationships with suppliers, customers, and colleagues
Lead Cashier
Department of Education
06.2016 - 08.2016
- Create and maintain a positive work environment for all cashiers
- Communicate with customers and address any problems they may have
- Serve as the primary point of contact for customer service associates
- Operate registers and perform general checkout functions
- Generate reliable and accurate till reports from every register
- Resolve cash tills when closing, ensuring the money matches the report and is stored safely
- Assist cashiers with requests such as price checks
- Maintain a clean working environment by wiping down registers during downtime
Education
Cambridge College of Healthcare & Technology
12.2024
High school diploma -
St. Croix Educational Complex High School
06.2020
Skills
- Computer proficiency
- Leadership experience
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
- Leadership by Example
- Ethics First
- An Openness to New Ideas
- Dedication to Excellence
- Strategic thinking
- Verbal and presentation skills
- Project management
- Collaboration
- Critical thinking
- Problem-solving
- Customer service
- Time Management
- MS Office
- Google Drive
- Spreadsheets
- Data entry
- Computer skills
Timeline
Administrative Assistant
VI Housing Authority
04.2024 - 10.2024
Front Desk Clerk
Quality Inn and Suites
06.2022 - 08.2022
Customer Service Representative
Spirit Airlines Inc.
04.2022 - 03.2024
Administrative Assistant
Virgin Islands Housing Authority
01.2021 - 12.2022
Lead Supervisor
Plaza Extra East
01.2020 - 12.2020
Office Assistant
VI Housing Authority
10.2019 - 05.2020
Lead Cashier
Department of Education
06.2016 - 08.2016
High school diploma -
St. Croix Educational Complex High School
Cambridge College of Healthcare & Technology
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