Summary
Overview
Work History
Education
Skills
Timeline
Generic

D'shern M. Williams

Frederiksted

Summary

Dedicated administrative professional with strong organizational and communication skills. Seeking a position where I can utilize my administrative experience to support a dynamic team and contribute to efficient office operations.

Overview

11
11
years of professional experience

Work History

Secretary/Office Manager

High Quality Concrete
08.2019 - Current
  • Efficiently manage office operations, including accounts payable and receivable scheduling, correspondence, and supply inventory, resulting in improved productivity and cost savings
  • Oversaw the organization's record-keeping system, including maintaining digital and physical records, improving accessibility and data retrieval
  • Assist in the recruitment process, managing employee records, and coordinating training programs
  • Process invoices, and ensure accurate financial record-keeping.

Terrace PM Supervisor

The Buccaneer
08.2015 - Current
  • Prepare staff work schedules
  • Order or requisition supplies for tables and serving stations
  • Supervise dining room staff to ensure that customers receive prompt and courteous service
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
  • Speak with customers to ensure satisfaction with food and service, to respond to complaints, or to make conversation
  • Assist with serving food and beverages.

Hostess

The Buccaneer
06.2014 - 08.2015
  • Receive and record customers' dining reservations
  • Assign tables suitable for customers' needs and according to rotation so that servers receive an appropriate number of seating
  • Greet guests and seat them at tables or in waiting areas
  • Provide guests with menus
  • Answer telephone calls and respond to inquiries or transfer calls
  • Take and prepare to-go orders
  • Operate cash registers to accept payments for food and beverages
  • Balance daily sales
  • Inspect restrooms for cleanliness.

Sales Clerk

Rainbow Stores
05.2014 - 01.2015
  • Welcomed and engaged customers in a friendly and professional manner, establishing rapport and trust to ensure a positive shopping experience
  • Demonstrated an in-depth knowledge of the store's clothing lines, brands, and accessories to assist customers in finding the perfect items
  • Assisted customers with sizing, fitting, and fashion advice, resulting in increased sales and customer satisfaction
  • Effectively operated the cash register and processed sales transactions, including cash, credit card, and mobile payments, with accuracy and efficiency.

Fine Dining Server

12.2013 - 06.2014
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
  • Stock service areas with supplies such as coffee, food, tableware, and linens
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware
  • Explain how various menu items are prepared, describing ingredients and cooking methods
  • Inform customers of daily specials
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
  • Prepare checks that itemize and total meal costs and sales taxes
  • Collect payments from customers.

Front Desk Clerk

Hotel Caravelle
08.2012 - 07.2013
  • Efficiently handled guest check-ins and check-outs, providing a warm and welcoming experience
  • Verified guest information, confirmed reservations, and allocated rooms according to guest preferences
  • Demonstrated excellent knowledge of hotel amenities, services, and local attractions to enhance the guest experience
  • Effectively resolved guest inquiries, concerns, and complaints in a courteous and timely manner, resulting in high guest satisfaction scores
  • Managed a high-volume front desk, handling a diverse range of tasks, including phone calls, guest requests, and payment processing
  • Maintained accurate records of guest information, room availability, and financial transactions using hotel management software
  • Collaborated with housekeeping and maintenance teams to ensure prompt room turnover and resolve guest issues
  • Assisted with training new front desk staff in hotel policies and procedures
  • Consistently balanced cash drawers accurately at the start and end of each shift.

Student Assistant

University of the Virgin Islands
08.2012 - 05.2013
  • Assisted students with inquiries related to course registration, academic resources, and program requirements, fostering a positive and supportive learning environment
  • Responded to emails, phone calls, and in-person inquiries from students
  • Upheld confidentiality and adhered to university policies and guidelines in handling sensitive information and student records
  • Maintained and organized student records, and documentation, ensuring easy access and data integrity
  • Assisted in the creation and distribution of departmental communications, newsletters, and announcements.

Education

Bachelor of Science in Criminal Justice (In Progress) -

University of the Virgin Islands

High School Diploma -

Bridges Academy
06.2012

Skills

  • Excellent organizational and time management skills
  • Basic comprehension of POS systems
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Proficient in a wide range of technical skills and technologies
  • Proficient in Quickbooks

Timeline

Secretary/Office Manager

High Quality Concrete
08.2019 - Current

Terrace PM Supervisor

The Buccaneer
08.2015 - Current

Hostess

The Buccaneer
06.2014 - 08.2015

Sales Clerk

Rainbow Stores
05.2014 - 01.2015

Fine Dining Server

12.2013 - 06.2014

Front Desk Clerk

Hotel Caravelle
08.2012 - 07.2013

Student Assistant

University of the Virgin Islands
08.2012 - 05.2013

Bachelor of Science in Criminal Justice (In Progress) -

University of the Virgin Islands

High School Diploma -

Bridges Academy

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D'shern M. Williams