Samira Ahamad
Kingshill
Summary
Experienced administrative professional with a marketing background, leveraging resourcefulness in customer service and data management. Recognized for exceptional organizational skills and unwavering dependability. Successfully handles multiple priorities with a positive attitude, while displaying a strong willingness to assume additional responsibilities to effectively contribute towards team goals.
Overview
29
29
years of professional experience
Work History
Marketing Analyst
Viya
05.2021 - 01.2024
- Reported directly to Sr Director of Products & Marketing
- Conducted regular competitive analysis to stay informed on industry trends & adjust marketing strategies accordingly
- Increased brand awareness through targeted initiatives
- Analyzed third-party data and investigated new growth opportunities
- Developed and retained strong rapport with multiple high-value clients
- Used various market research tools and techniques to gather, analyze and interpret data
- Update staff with upcoming events, new channel launches, new and/or changes to current packages, promotions, outages & issues
- Coordinated with external agencies to ensure successful execution of marketing campaigns & projects
- Oversaw creation of marketing materials, ensuring consistency with brand messaging & values
- Crafted compelling content for various marketing channels, enhancing customer interaction & retention for all services
- Prepared and submitted FCC & PSC filings
- Provide support to Cable TV, Sales Operations, Marketing & Public Relations, including assisting with special assignments & projects
- Point of contact for Bulk Services – Cable TV & Internet – maintain contracts, equipment, payments, issues & repairs
- Responsible for administrative duties included but not limited to answer phones, distribute correspondence, prepared shipment & customs documents, process check requests, payment follow ups, travel coordination, prepare expense reports, order office supplies & products (i.e - cable box, modem, remote control, accessories) record management, filing, scanning, schedule meetings, maintain office files, prepare internal correspondence and notifications
- Proficient in MS Office, CorPay & Netsuite
- Assisted in coordination, participated & volunteered in various company sponsored activities & events - i.e.: Relay for Life, Business After Hours, Coquito Festival
Administrative Assistant II
Viya
06.2009 - 05.2021
- Reported directly to Manager, Cable TV Services & Marketing
- Performed research to collect and record industry data.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
- Liaised between clients and vendors and maintained effective lines of communication
- Assisted coworkers and staff members with special tasks on daily basis
- Point of contact for Bulk Services – Cable TV & Internet – maintain contracts, equipment, payments, issues & repairs
- Ordered & maintained inventory of equipment and accessories
- Update rates, packages, channel lineup for Cable TV and overall internal correspondents for staff & customers
- Responsible for administrative duties included but not limited to answer phones, distribute correspondence, prepared shipment & customs documents, process check requests, payment follow ups, travel coordination, prepare expense reports, order office supplies & products, record management, filing, scanning, schedule meetings, maintain office files, prepare internal correspondence and notifications
Customer Service Representative
Innovative Companies
11.2002 - 06.2009
- Reported directly to Business Office Supervisor
- Created and entered new applications, residential & commercial, for services, repairs and disconnections
- Ensuring that customers are satisfied with products or services by handling billing, complaints, inquiries and troubleshooting
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Educated customers about billing, payment processing and support policies and procedures.
- Determining the quickest, most effective ways to answer a client's or customer's questions
- Escalating queries and concerns, when necessary
- Troubleshooting common issues with products or services
- Working with a team of CSRs and other departments to find appropriate solutions to problems
Accounts Payable File Clerk
Hovensa (IMC/Pinnacle)
10.2001 - 11.2002
Administrative Assistant (FCC)
Hovensa (IMC)
07.2001 - 10.2001
Administrative Assistant (Inspection)
Hovensa (IMC)
10.2000 - 01.2001
Sales Associate
Radio Shack
09.1997 - 10.2000
Sales Representative
Champs Sports
06.1995 - 05.1997
Education
Associate of Science - Business Management
Penn Foster College
Scottsdale, Arizona11.2014
High School Diploma - undefined
St. Croix Central High School
St. Croix, VI06.1997
Skills
- Administrative Support
- Audit Management
- Content Marketing
- Customer Service
- Data Collection & Management
- Event & Travel Coordination
- Inventory Maintenence
- Marketing Analysis
- Retail
- Time Management
Affiliations
International Association of Administrative Professionals (IAAP), Member, 2014 - present
Timeline
Marketing Analyst
Viya
05.2021 - 01.2024
Administrative Assistant II
Viya
06.2009 - 05.2021
Customer Service Representative
Innovative Companies
11.2002 - 06.2009
Accounts Payable File Clerk
Hovensa (IMC/Pinnacle)
10.2001 - 11.2002
Administrative Assistant (FCC)
Hovensa (IMC)
07.2001 - 10.2001
Administrative Assistant (Inspection)
Hovensa (IMC)
10.2000 - 01.2001
Sales Associate
Radio Shack
09.1997 - 10.2000
Sales Representative
Champs Sports
06.1995 - 05.1997
High School Diploma - undefined
St. Croix Central High School
Associate of Science - Business Management
Penn Foster College
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