Samira Ahamad
P.O. Box 4162
Summary
With 15+ years of experience as a Marketing Analyst & Administrative Assistant, including Customer Care in the Telecommunications field, dedicated to maximizing productivity, fostering motivation, and promoting teamwork. Exceptional organizational skills and reliability. Excel at managing multiple priorities with a positive attitude. Willing to go the extra mile and take on additional responsibilities to achieve team goals.
Overview
29
29
years of professional experience
Work History
Marketing Analyst
Viya
05.2021 - 01.2024
- Reported directly to Sr Director of Products & Marketing.
- Conduct research, compile data, prepare reports, spreadsheets, and word documents using Excel, Word, and PowerPoint for all products.
- Update staff with upcoming events, new channel launches, new or changes to current packages, promotions, outages & issues.
- Conducted regular competitive analysis to stay informed on industry trends and adjust marketing strategies accordingly.
- Increased brand awareness through targeted initiatives.
- Provide support to Cable TV, Sales Operations, Marketing and Public Relations, including assisting with special projects.
- Initiated market research studies and analyzed findings.
- Conducted detailed competitor analysis for strategic positioning in market.
- Coordinated with external agencies to ensure successful execution of marketing campaigns and projects.
- Oversaw creation of marketing materials, ensuring consistency with brand messaging and values.
- Crafted compelling content for various marketing channels, enhancing customer interaction and retention.
- Point of contact for Bulk Cable TV Services & Bulk Internet Services – contracts, service, etc.
- Responsible for administrative duties included but not limited to answer phones, distribute correspondence, process check requests, payment follow ups, travel coordination, prepare expense reports, order office supplies, record management, filing, scanning, schedule meetings, maintain office files, prepare internal correspondence and notifications.
- Proficient in MS Office, CorPay & Netsuite.
- Assisted in coordination, participated & volunteered in various company sponsored activities & events - ie: Relay for Life, Business After Hours, Coquito Festival
Administrative Assistant II
Viya
06.2009 - 05.2021
Customer Service Representative
Innovative Companies
11.2002 - 06.2009
Accounts Payable File Clerk
Hovensa (IMC/Pinnacle)
10.2001 - 10.2002
Administrative Assistant (FCC)
Hovensa (IMC)
07.2001 - 10.2001
Administrative Assistant (Inspection)
Hovensa (IMC)
10.2000 - 01.2001
Sales Associate
Radio Shack
09.1997 - 10.2000
Sales Representative
Champs Sports
06.1995 - 05.1997
Education
Associate of Science - Business Management
Penn Foster College
Scottsdale, AZ11.2014
High School Diploma - Business Education
St. Croix Central High School
Kingshill, VI06.1997
Skills
- Administrative Support
- Adaptability and Flexibility
- Content Marketing
- Customer Service
- Data Collection
- Event & Travel Coordination
- Marketing Analysis
- Multitasking Abilities
- Promotional Tracking
- Time Management
Affiliations
- International Association of Administrative Professionals (IAAP), Member
References
Available upon request.
Timeline
Marketing Analyst
Viya
05.2021 - 01.2024
Administrative Assistant II
Viya
06.2009 - 05.2021
Customer Service Representative
Innovative Companies
11.2002 - 06.2009
Accounts Payable File Clerk
Hovensa (IMC/Pinnacle)
10.2001 - 10.2002
Administrative Assistant (FCC)
Hovensa (IMC)
07.2001 - 10.2001
Administrative Assistant (Inspection)
Hovensa (IMC)
10.2000 - 01.2001
Sales Associate
Radio Shack
09.1997 - 10.2000
Sales Representative
Champs Sports
06.1995 - 05.1997
High School Diploma - Business Education
St. Croix Central High School
Associate of Science - Business Management
Penn Foster College
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