Shakerah Alejandro
Business Office Manager
ST THOMAS,Virgin Islands
Summary
Dedicated and results-driven healthcare administration professional with over a decade of experience spanning surgical coordination, patient care, and business operations. Promoted through multiple roles at Paragon Surgical Center—from Receptionist and Surgery Scheduler to Business Office Manager—demonstrating strong leadership, communication, and organizational skills. Adept in multi-provider scheduling, EMR systems, and patient financial coordination. Known for being knowledgeable, dependable, and approachable, with a proven ability to optimize operational efficiency and support quality patient care.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Business Office Manager
Paragon Surgical Center
- 12.2023
- Oversee daily surgical scheduling and coordination across multiple physician offices utilizing the surgical center. Serve as the primary liaison between surgeons, office schedulers, and anesthesia providers to ensure complete and accurate case documentation. Collect patient payments, handle inquiries, and maintain communication with both patients and providers.
- Utilize and oversee data accuracy across three EMR platforms: HST Practice Management, HST eChart, and Casetabs.
- Collaborate with outsourced billing and insurance verification teams to maintain workflow efficiency and compliance. Support administrators and physicians in maintaining case flow and timely documentation for all surgical procedures.
Business Office Supervisor
Paragon Surgical Center
06.2021 - 12.2023
- Supervised front-office and scheduling operations to ensure case readiness and documentation compliance. Coordinated communication between physician offices, anesthesia, and surgical teams. Trained and supported staff in scheduling protocols and EMR documentation standards.
Receptionist / Surgery Scheduler
Paragon Surgical Center
06.2020 - 06.2021
- Scheduled surgical procedures, verified pre-operative requirements, and maintained close communication with referring offices. Logged and updated all case details in HST and Casetabs for seamless coordination between teams. Served as a key point of contact for patient intake, scheduling, and pre-operative communication.
Patient Care Technician (Labor & Delivery, Telemetry Technician)
Schneider Regional Medical Center
11.2016 - 07.2020
- Provided direct patient care including measuring and documenting vital signs. Assisted nurses, midwives, and physicians with exams and procedures. Obtained blood samples, inserted IVs, performed EKG testing, and collected telemetry data.
Unit Secretary (Hemodialysis Unit)
Schneider Regional Medical Center
12.2013 - 11.2016
- Answered calls and maintained communication across departments. Prepared and organized paperwork, census, and daily billing for patient records. Scheduled monthly lab work and supported admission, discharge, and transfer processes.
Practical Nurse
The Whitaker Health Center
08.2013 - 12.2013
- Assisted physician with gynecological exams and procedures; obtained and processed lab samples. Provided direct patient care, documentation, and patient education.
Practical Nurse
V.I. Urologic Center
06.2012 - 06.2013
- Assisted with procedures including vasectomies, prostate biopsies, and cystoscopies. Obtained vitals, prepared patients for exams, and maintained clinical stock and records.
Education
Bachelor of Science - Healthcare Administration, Patient Safety & Quality
Southern New Hampshire University
01.2024
School of Practical Nursing - undefined
School of Practical Nursing
St. Thomas, VI01.2011
High School Diploma - undefined
Charlotte Amalie High School
St. Thomas, VI01.2009
Skills
- Microsoft Office & Excel
- HST Practice Management
Certification
CPR Certification
Timeline
Business Office Supervisor
Paragon Surgical Center
06.2021 - 12.2023
Receptionist / Surgery Scheduler
Paragon Surgical Center
06.2020 - 06.2021
Patient Care Technician (Labor & Delivery, Telemetry Technician)
Schneider Regional Medical Center
11.2016 - 07.2020
Unit Secretary (Hemodialysis Unit)
Schneider Regional Medical Center
12.2013 - 11.2016
Practical Nurse
The Whitaker Health Center
08.2013 - 12.2013
Practical Nurse
V.I. Urologic Center
06.2012 - 06.2013
Business Office Manager
Paragon Surgical Center
- 12.2023
School of Practical Nursing - undefined
School of Practical Nursing
High School Diploma - undefined
Charlotte Amalie High School
Bachelor of Science - Healthcare Administration, Patient Safety & Quality
Southern New Hampshire University