Sharoon Arshad
Mussolente
Summary
A highly motivated person with keen interest in business, travels, music and technology.
My experience in the sports industry has deepened my passion for teamwork and sharpened my focus on details.
I am a native speaker of both English and Italian languages. My passion for the Japanese culture has inspired me to start learning the Japanese language.
Overview
14
14
years of professional experience
1
1
Certification
Work History
International E-Commerce Operations Specialist & CRM
ASG International | SCICON
02.2017 - Current
- B2C E-commerce operations including responsibilities such as order processing, inventory control and shipping coordination with MAGENTO CMS and SHOPIFY platforms for sciconsports.com
- Marketplace processing with: AMAZON Seller Central, Decathlon.com, Alltricks.fr, Bulevip.com with MIRAKL
- Operations and inventory control with ORACLE Netsuite ERP
- CRM for maximizing the customer's experience by investigating and resolving inquiries and complaints in a timely and empathic manner through Freshdesk Ticketing System
- Handling of direct customer incoming calls and emails
- Task and project management with ASANA.
Sponsorship Account Manager
ASG International | SCICON
04.2018 - 01.2020
- Business Development & Customer Acquisition through direct contact with potential customers in the Triathlon sports industry.
- Development of long-lasting relationships with customers through effective account management and consistent communication.
Front Desk
Brunswick Hotel Glasgow
01.2015 - 04.2016
- Welcoming guests to the hotel in a polite, friendly and helpful manner
- Dealing with arrivals and assisting with early check-outs
- Take bookings and maintain the reservations calendar with GUESTMASTER software
- Check out invoices, payments, and bills
- Keeping up to date on all hotel products, services, pricing & promotional online offers
- Maximize sales revenues through up-selling and marketing programs
- Night auditing.
Payroll Clerk
NA Bookkeeping Sevices Ltd
11.2014 - 05.2015
- Arrangement of all the payroll documents, enter the appropriate entries, sort them and send a final sorted report compiling the accounts entries of all the departments to the manager
- Data entry of timesheets and wages using Payroll Manager Software
- Manage all payroll adjustments, deductions, and incurred appraisals and send the final copy to the manager.
Digital Marketing Assistant
Franchising Way S.r.l
02.2013 - 02.2014
- Social Media Marketing Assistant
- Translation from Italian to English of Corporate Web Sites, Brochures
- Project Manager of the Operative Manual of the international event Best Franchisee of the World
- Member of the Best Franchisee of the World event organizing team
- Data Entry of the Franchising Business Forum.
Interpreter
Council Office of Prato (Italy)
07.2010 - 08.2014
- Public relations and translation for asylum seekers at the Immigration Office, Prato (Italy)
- Interpreter at the Police Headquarter, Prato (Italy)
- Interpreter at the Hospital of Prato (Italy).
Education
Bachelor of Arts - Communication And Media/Multimedia
Università Degli Studi Di Firenze
Florence, Italy10.2014
High School Diploma -
Francesco Datini
Prato, Italy06.2010
Skills
- B2C e-commerce operations
- Operational Efficiency
- Analytical Thinking
- Problem Solving
- Customer Relationship Management
- Inventory Management
- Dispute Resolution
- Brand Representation
Certification
- PET Language Certification
- IELTS Language Certification
Languages
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Japanese
Beginner (A1)
Timeline
Sponsorship Account Manager
ASG International | SCICON
04.2018 - 01.2020
International E-Commerce Operations Specialist & CRM
ASG International | SCICON
02.2017 - Current
Front Desk
Brunswick Hotel Glasgow
01.2015 - 04.2016
Payroll Clerk
NA Bookkeeping Sevices Ltd
11.2014 - 05.2015
Digital Marketing Assistant
Franchising Way S.r.l
02.2013 - 02.2014
Interpreter
Council Office of Prato (Italy)
07.2010 - 08.2014
Bachelor of Arts - Communication And Media/Multimedia
Università Degli Studi Di Firenze
High School Diploma -
Francesco Datini
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