Shaunte Dennis

• Upheld ethical standards by safeguarding sensitive patient information.
• Contacted patients to provide reminders about upcoming appointments, pricing details, and updated information.
• Maintained accurate records of customer interactions using CRM software to enhance service delivery.
• Assisted in training new staff on customer service protocols and best practices to ensure consistency.
• Excel in managing high call volumes while maintaining composure and multitasking

•Developed positive relationships with customers to ensure satisfactory service and loyalty.

•Address customer inquiries and resolve concerns.

•Worked alongside team members to effectively solve problems.

•Enhanced store sales performance by 20% in the first year.

•Handled sales transactions, refunds, and exchanges.

• Addressed daily customer concerns, guiding over 50 individuals to suitable resolutions.
• Helped company boost sales by enhancing product presentation and advertising collateral.
• Achieved store goal sales, Macy’s stars, customer acquisition, and loyalty.
• Collaborate effectively with colleagues on group projects and trained three new hires

• Provided excellent customer care service to all patients
• Responsible for following all patients safety precautions, specifically pertaining to oxygen tank usage patients
• Developed engaging and secure activities for patients during designated outdoor sessions.
• Meal prep, followed care plan, home regulations, and ensured safety practices were consistently implemented

• Maintained a customer first attitude to ensure customers received the best experience.
• Delivered exceptional customer service in fast-paced dining environment.
• Processed orders accurately and efficiently ensuring customer satisfactory service.
• Trained and mentored new staff on operational procedures and service standards.
• Reset tables promptly after customer departure to maintain service flow.