Shereene Battiste
Experienced Insurance Client Service Specialist
St. Thomas,VI
Summary
Experienced in evaluating claims and investigating coverage, with a strong focus on building and maintaining relationships with clients, adjusters, and service providers for timely and fair resolutions. Proficient in managing complex claims processes, mitigating risks, and delivering exceptional customer service to enhance policyholder satisfaction. Recognized for strong communication, problem-solving, and analytical skills, with a proven ability to reduce processing times and maintain high accuracy in claims. Committed to excelling as a Commercial Lines Client Service Specialist.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Client Service Specialist
Theodore Tunick & Company
St. Thomas, VI
11.2019 - Current
- Efficiently manage and process a diverse portfolio of claims, ensuring timely evaluation, investigation of coverage, and coordination with clients, adjusters, and service providers to facilitate fair and prompt resolutions.
- Identified potential risks and navigated complex claims to deliver high-quality customer service, ultimately improving client satisfaction and retention.
- Claims Handling: Accurately assess claims for various insurance products, ensuring compliance with company policies and industry regulations.
- Consistently meet or exceed processing timelines, reducing average claim resolution time.
- Customer Service: Communicate clearly and empathetically with policyholders, guide the claims process, and ensure a positive client experience.
- Compliance & Risk Management: Ensure all claims are processed under state and federal regulations, mitigating compliance risks, and maintaining internal audit readiness.
- Problem Solving & Negotiation: Effectively resolve complex or disputed claims, leading to fair outcomes and high resolution rates.
- Provided customer service to clients by responding to inquiries and resolving complaints.
- Worked closely with other departments to ensure timely resolution of escalated client issues.
- Created detailed documentation of all interactions with customers ensuring accurate record keeping.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Clerical Assistant
University of the Virgin Islands - Cooperative Extension Services
12.2017 - 04.2018
- Provided essential office support by answering phone calls and managing various correspondences
- Created and organized various documents to streamline office operations
- Maintained filing systems and ensured accurate record-keeping
- Assisted with general administrative tasks as needed.
Human Resources Intern
Roy Lester Schneider Hospital
St. Thomas, U.S. Virgin Islands
04.2014 - 01.2015
- Assisted the Human Resources department with filing documents, running office errands, and organizing paperwork
- Gained hands-on experience by observing interviews and participating in departmental activities
- Developed a comprehensive understanding of HR operations and administrative tasks during this high school internship.
Education
Bachelor of Arts in Communications -
University of The Virgin Islands
St. Thomas05.2019
High School Diploma -
Sts. Peter And Paul Catholic High School
St. Thomas05-2014
Skills
- Excellent customer service
- Adaptable Learner
- Problem Solver
- Tactical Decision Making
- Clear and Concise Reporting
- Paperwork Processing
- Email Etiquette
- Call Management
- AMS 360 & Image Right proficiency
- Meeting deadlines
- Maintains Composure Under Stress
- Supportive Team Colleague
Awards
- Theodore Tunick & Company Employee of the Year 2020
- Consistently high scores on the yearly audit
Languages
English
First Language
Certification
- Insurance License- Independent Adjuster
Timeline
Claims Client Service Specialist
Theodore Tunick & Company
11.2019 - Current
Clerical Assistant
University of the Virgin Islands - Cooperative Extension Services
12.2017 - 04.2018
Human Resources Intern
Roy Lester Schneider Hospital
04.2014 - 01.2015
Bachelor of Arts in Communications -
University of The Virgin Islands
High School Diploma -
Sts. Peter And Paul Catholic High School
Similar Profiles
Zada ClausenZada Clausen
Counseling Assistant, College & Career Center at Theodore Roosevelt High SchoolCounseling Assistant, College & Career Center at Theodore Roosevelt High School
Shondrise BostonShondrise Boston
Vice President of Parent Teacher Organization at Theodore Roosevelt ElementaryVice President of Parent Teacher Organization at Theodore Roosevelt Elementary
Maycee DickeyMaycee Dickey
Private Nanny at Theodore HendersonPrivate Nanny at Theodore Henderson