Shylah Serrano
St. Croix
Summary
Goal-oriented who dedicates to high levels of customer satisfaction and meeting aggressive business goals. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
9
9
years of professional experience
Work History
Cashier
Superior Court Of The Virgin Islands
2023.10 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
PBX Operator/Receptionist Clerk
Superior Court of the Virgin Islands
2023.05 - Current
- Answered calls and engaged customers with friendly, professional demeanor.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Monitored e-file queues and worked quickly to answer and resolve inquiries.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Date stamp and place files in respected boxes for mail.
Cashier
Superior Court Of The Virgin Islands
2022.03 - 2023.05
- Promoted customer loyalty and consistency by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assessed and priced traffic tickets.
- Reviewed orders and legal documents to apply fines and fees for Traffic, Small Claims and Civil cases.
- Filed away documents in respective cabinets.
- Created financial reports for the end of day.
Frontend Lead Cashier
Kmart, Sears Holding
2018.06 - 2022.03
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reviewed weekly sales ads and monitored price changes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Paid Summer Intern
Department Of Natural Resources Fish And Wildlife
2016.07 - 2016.08
- Take down random and mandatory port samples from fishermen.
- Devise and participate in activities to improve fishing and to prevent overfishing.
- Identify environmental requirements of particular species, and select and oversee preparation of sites for species cultivation.
- Logs in Catch Reports into logbook system.
- Greet persons entering establishment, to direct and escort them to specific destinations.
- Created and optimized records management strategies to coordinate and protect information.
- Sorted and organized files, spreadsheets and reports.
Receptionist Intern
Superior Court of the Virgin Islands
2015.06 - 2015.08
- Greet persons entering establishment, determine nature and purpose of visit, and direct and escort them to specific destinations.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted in various divisions.
- Responded to inquiries from callers seeking information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
Biology
University of The Virgin Islands (St. Thomas Campus)
St. Thomas05.2023
High School Diploma -
St. Croix Educational Complex High School
St. Croix06.2015
Skills
- Customer assistance
- Clerical Support
- Cash Register Operation
- Professional Communication
- Customer/Client relations
- Multi-Line Telephone Systems
- Memorization and Recall
- Organization skills
- Telephone etiquette
- Computer literate
- Sensitive Information Handling
- Active Listening
Additional Information
- Member of the Superior Court Rising Stars Youth Steel Pan Orchestra for many years.
- Member of the St. Croix Educational Complex Varsity Softball Team.
- Volunteered work at Schuster's Rehabilitation Center.
Timeline
Cashier
Superior Court Of The Virgin Islands
2023.10 - Current
PBX Operator/Receptionist Clerk
Superior Court of the Virgin Islands
2023.05 - Current
Cashier
Superior Court Of The Virgin Islands
2022.03 - 2023.05
Frontend Lead Cashier
Kmart, Sears Holding
2018.06 - 2022.03
Paid Summer Intern
Department Of Natural Resources Fish And Wildlife
2016.07 - 2016.08
Receptionist Intern
Superior Court of the Virgin Islands
2015.06 - 2015.08
Biology
University of The Virgin Islands (St. Thomas Campus)
High School Diploma -
St. Croix Educational Complex High School
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