Sierra Laware
St. Thomas
Summary
Skilled, organized and dependable person who is detail-oriented with 10 plus years of cash handling and customer service experience. Highly trustworthy, ethical and committed to superior customer service. Confident and poised in interactions with individuals at all levels. Great multitasking abilities and work effectively in fast-paced environments and very resourceful in completing projects. Qualifications: Quick learner, Energetic, Dependable, Honest, Team Player, and display a thirst to learn more and grow.
Overview
15
15
years of professional experience
Work History
Medical Front Desk Receptionist
Primary Care Solutions
10.2024 - 02.2025
- Greet patients for check-in or check-out
- Maintain patient records and enrollment task
- Verify all clinical reminders have been completed before discharge
- Assist Nurse Manager/Clinic Administrator with inventory and supplies
- Answer telephone and schedule appointments
- Additional duties include filing, scanning and maintaining the office
Front Desk Receptionist
ST Thomas Radiology Associates
01.2021 - 10.2024
- Greeting and checking in patients for appointments
- Registering and updating patient demographics
- Verify insurance information
- Collect payment for services rendered and balance pan at end of closing day
- Schedule appointments and provide excellent customer service etc
Patient Access Representative
SRMC ST Thomas VI
03.2019 - 12.2020
- Verify patient insurance and collect payment for services rendered
- Balance cash pan at end of closing day
- Answer telephone
- Input patient information into computer making sure that the information is accurate
- Adhere to rules and policies of the department and keeping patient information confidential
Senior Bank Representative
Banco Popular
03.2017 - 02.2019
- Open new customer accounts, register cards, wire transfers, etc
- Maintain confidentiality of bank records and client information
- Sales, Customer Service and Correspondence
- Operate cash pan for incoming and outgoing transactions
- Balance cash pan, ATM machines and paperwork at end of day
Front Desk Agent
Bolongo Bay Beach Resort
02.2016 - 03.2017
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Sales and Service Representative/Bank Teller
First Bank VI
02.2010 - 02.2016
- Operate cash pan for incoming and outgoing transaction
- Balance cash pan, ATM machines and paperwork at end of day
- Provide Excellent Customer Service
- Adhered to regulatory, security, and audit procedures
- Promote bank services and products
- Open new customer accounts, including checking and savings
- Increase sales month to month by consistently promoting services
- Answer customer telephone calls regarding existing accounts
Education
University of the Virgin Islands
St. Thomas, VI01.2009
Ivanna Eudora Kean High School
St. Thomas, VI06.2006
Skills
- Task Prioritization
- Resourcefulness
- Verbal Communication
Awards
Awards received for excellent service.
Timeline
Medical Front Desk Receptionist
Primary Care Solutions
10.2024 - 02.2025
Front Desk Receptionist
ST Thomas Radiology Associates
01.2021 - 10.2024
Patient Access Representative
SRMC ST Thomas VI
03.2019 - 12.2020
Senior Bank Representative
Banco Popular
03.2017 - 02.2019
Front Desk Agent
Bolongo Bay Beach Resort
02.2016 - 03.2017
Sales and Service Representative/Bank Teller
First Bank VI
02.2010 - 02.2016
University of the Virgin Islands
Ivanna Eudora Kean High School
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