SIERRA LAWARE
ST THOMAS
Summary
Dedicated and detail-oriented administrative and front desk professional with over 10 years of experience in healthcare, banking, hospitality and customer service. Known for exceptional communication skills, emotional intelligence, and the ability to handle high-pressure situations with calm and professionalism. Skilled in building positive experiences for clients, managing multiple tasks at once, and maintaining organized, structured workflows. Quick learner who thrives in routine driven roles with clear expectations, and opportunities for growth. Highly trustworthy, ethical and committed to superior customer service. Confident and poised in interactions with individuals at all levels and enjoys working in fast-paced environments.
Overview
9
9
years of professional experience
2007
2007
years of post-secondary education
Work History
Medical Front Office Receptionist
Primary Care Solutions
ST THOMAS, VI
10.2024 - 02.2025
- Welcome patients and managed front desk operations efficiently
- Answer phone calls and address patient inquiries promptly
- Set up appointments for physician visits and procedures using calendar software
- Assisted with administrative tasks such as filing, faxing, scanning or copying documents
- Followed HIPAA guidelines when handling confidential patient information
- Provided excellent customer service through courteous interactions with patients and families
Front Desk Receptionist
St Thomas Radiology Associates
ST THOMAS, VI
01.2021 - 10.2024
- Coordinated patient check-ins and check-outs efficiently
- Assisted in verifying insurance information for patients accurately
- Collaborated with radiology staff to ensure smooth workflow operations
- Explain policies and procedures, while handling confidential patient information following privacy regulations diligently
- Provided administrative support such as filing documents, photocopying and scanning materials
- Handled cash transactions accurately, balancing the register at the end of shift
- Answering phone calls, scheduling and addressing patient inquiries effectively
Patient Access Representative
SRMC
ST THOMAS, VI
03.2019 - 12.2020
- Greeted patients and visitors in a courteous and professional manner, while managing patient check-in processes
- Maintained confidentiality of patient information according to HIPAA regulations
- Verified insurance coverage for services provided by the facility
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments
- Answered incoming calls, responded to inquiries, and directed calls to appropriate personnel
Senior Bank Representative
Banco Popular
ST THOMAS, VI
03.2017 - 02.2019
- Provided exceptional customer service to clients regarding banking products and services
- Assisted customers with account inquiries and transaction processing efficiently
- Educated clients on digital banking tools and mobile applications for convenience
- Maintained compliance with banking regulations and internal policies consistently
- Provided customers with assistance in completing banking transactions, such as deposits and withdrawals
- Operate cash pan for incoming and outgoing transactions, balance cash pan, ATM machines and paperwork at end of day
Bolongo Bay Beach Resort
Front Desk Agent
ST THOMAS, VI
10.2015 - 02.2017
- Perform check-in and check-out of guests while providing excellent customer service
- Make room reservations, cancellations, confirmations
- Post charges to room and receive card and cash payments
- Answer telephone and handle guest complaints and problems promptly
- Review and execute the daily duties assigned by Manager
- Adhere to department policies and procedures
Education
Ivanna Eudora Kean High School
ST THOMAS, VISome College (No Degree) - Early Childhood Care And Education
University of The Virgin Islands
ST THOMAS, VISkills
- Customer Service
- Administrative Support
- Attention to detail
- Adaptability
- Collaboration and teamwork
- Cash Handling
- Computer Skills
- Communication Skills
- Telephone Etiquette
- Problem Solving
- Time Management
- Confidential information handling
- Front desk operations
Accomplishments
- Awards received for excellent customer service
Timeline
Medical Front Office Receptionist
Primary Care Solutions
10.2024 - 02.2025
Front Desk Receptionist
St Thomas Radiology Associates
01.2021 - 10.2024
Patient Access Representative
SRMC
03.2019 - 12.2020
Senior Bank Representative
Banco Popular
03.2017 - 02.2019
Bolongo Bay Beach Resort
Front Desk Agent
10.2015 - 02.2017
Ivanna Eudora Kean High School
Some College (No Degree) - Early Childhood Care And Education
University of The Virgin Islands