Simona Elskoe
St. Thomas
Summary
Highly motivated Administrative/HR Specialist with over 15 years of experience in administrative coordination, HR processes, and customer service. Expertise in streamlining workflows, managing onboarding, and ensuring compliance with policies. Adept at designing and implementing training programs that improve employee performance. Strong communication, problem-solving, and leadership skills, committed to fostering an efficient, positive work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registry/Express Mail Clerk
United States Postal Service (USPS)
01.2023 - Current
- Accountable for the secure processing and distribution of Express Mail and Registry Mail, ensuring timely delivery and accurate record-keeping
- Handled customer inquiries, providing solutions and ensuring satisfaction
- Maintained operational efficiency by adhering to USPS security protocols and managing sensitive materials
- Collaborated with cross-functional teams to meet tight deadlines and improve operational processes
Acting Supervisor of Customer Service
United States Postal Service (USPS)
06.2022 - 11.2022
- Led a team of customer service representatives, providing guidance and fostering a collaborative environment
- Managed team schedules, attendance, and ensured compliance with USPS policies
- Conducted performance reviews, offering constructive feedback and implementing training programs
- Resolved customer issues efficiently, ensuring a positive experience and compliance with company policies
Training Technician
United States Postal Service (USPS)
12.2021 - 06.2022
- Developed and managed training programs for new hires, enhancing team performance and ensuring compliance with regulations
- Maintained accurate records of training progress, ensuring all employees met mandatory certifications
- Led internal workshops, improving employee knowledge on operational procedures and USPS standards
Office Manager
Sleepy’s Heavy Equipment & Rental, LLC
01.2008 - 12.2020
- Managed office functions, including scheduling, payroll, and inventory management
- Supervised a team of 12 employees, ensuring adherence to company policies and promoting a positive work culture
- Coordinated staff training, improving efficiency and overall performance
- Developed office processes that increased productivity and reduced costs
Education
Doctorate - Doctor of Strategic Leadership
Regent University
Virginia Beach, VA01.2027
Master of Science - Human Resources Management
Southern New Hampshire University
Manchester, NH07.2023
Bachelor of Science - Business Administration
Ashworth College
Norcross, GA01.2018
Skills
- Employee Onboarding
- Performance Management
- Policy Implementation
- Scheduling
- Staff Coordination
- Record Management
- Employee Training
- Program Creation
- Process Improvement
- Conflict Resolution
- Client Relations
- Communication
- Legal Compliance
- Data Entry
- HR Documentation
- Team Leadership
- Staff Supervision
- Team Collaboration
- MS Teams
- Microsoft Excel
- Office 365
- QuickBooks
Certification
- TACS (Time and Attendance) Training
- Facilitator Training
Target Role
Administrative/HR Specialist
Professional Memberships
Member of SHRM (Society for Human Resource Management)
Core Competencies
Employee Onboarding, Performance Management, Policy Implementation, Scheduling, Staff Coordination, Record Management, Employee Training, Program Creation, Process Improvement, Conflict Resolution, Client Relations, Communication, Legal Compliance, Data Entry, HR Documentation, Team Leadership, Staff Supervision, Team Collaboration
Timeline
Registry/Express Mail Clerk
United States Postal Service (USPS)
01.2023 - Current
Acting Supervisor of Customer Service
United States Postal Service (USPS)
06.2022 - 11.2022
Training Technician
United States Postal Service (USPS)
12.2021 - 06.2022
Office Manager
Sleepy’s Heavy Equipment & Rental, LLC
01.2008 - 12.2020
Master of Science - Human Resources Management
Southern New Hampshire University
Bachelor of Science - Business Administration
Ashworth College
Doctorate - Doctor of Strategic Leadership
Regent University
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