Tashina Antoine-Henry
PALM COAST,FL
Summary
Talented Team Leader offering nine-year background with progressive advancement in Healthcare Management. Focused on driving employee performance, achieving team goals, and delivering consistent, on-time project completion. Strong builder of team vision to meet benchmarks in quality and production.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead, Patient Financial Representative
Governor Juan F. Luis Hospital
St. Croix, VI
09.2020 - Current
- Oversees the operation of the billing department, encompassing medical coding, charge entry, claim submission, payment posting, account receivable follow-up, and reimbursement management
- Serves as the expert go-to person for all billing and coding issues and processes
- Analyze trends impacting charges, coding, collections, and accounts receivable, and take appropriate action to realign staff and revise policies and procedures
- Certified CDM Analyst
- Maintain the Charge Description Master (CDM) for all various order-entry systems
- Build and tie new charge items to their respective departments for inventory and charge capture
- Work with clinical and IT departments to develop and maintain cos standards and timelines for additions, modifications, and deletions to the CDM files.
- Coached team members in techniques necessary to complete job tasks.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Patient Financial Representative
Juan F. Luis Hospital & Medical Center
St. Croix, VI
04.2013 - Current
- Identify problem accounts with payers, correct errors for missing account information, and resolve
- Contacted guarantors to collect payments for past due accounts.
- Interviewed patients about payment plans, and provided applications for payment assistance.
- Established financial arrangements for self-pay patients.
- Explained payment requirements, accepted payment methods, and billing procedures.
- Resolved complex insurance and customer payment issues by providing options or escalating problems to supervisors.
- Described general insurance regulations and practice insurance contracts to clients.
- Verified payment history to evaluate conformity with insurance contracts.
- Accurately reviewed and updated patient and financial information.
- Entered client details and notes into the system for interdepartmental access and review.
Education
Bachelor of Science - Health Management And Clinical Assistance
Ashworth College
Norcross, Georgia 12.2022
High School Diploma -
SiaTech Charter High School
Jacksonville, FL08.2006
Skills
- Claim Verifications
- Denial Appeals Process
- Medical Billing and Collections
- Healthcare Terminology
- Organizational Skills
- Software Applications
- EMR Systems
- Billing Procedures
- Credit and Collections
- Electronic Health Records Systems
- Accounts Payable and Accounts Receivable
Certification
- Certified, Revenue Integrity Professional (C.R.I.P.) -AAHAM
Timeline
Lead, Patient Financial Representative
Governor Juan F. Luis Hospital
09.2020 - Current
Patient Financial Representative
Juan F. Luis Hospital & Medical Center
04.2013 - Current
Bachelor of Science - Health Management And Clinical Assistance
Ashworth College
High School Diploma -
SiaTech Charter High School
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