Teresa McDonagh
St Thomas,Virgin Islands
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Co-Owner
Shamrock Imports
07.2022 - Current
- Cold calling on Restaurants and stores to promote the sales of my spirits
- Organizing and scheduling tasting of my spirits at local grocery stores
- Invoicing and bookkeeping of items sold.
Head of Housekeeping
Lovango Resort
02.2021 - 03.2022
- Trained, supervised, counseled, and disciplined staff for efficient operations
- Organized and conducted pre-shift meetings communicating pertinent information to staff
- Scheduled staff to ensure efficient cleaning of guest accommodations while maintaining company labor goals and cleanliness standards
- Inventory control of cleaning supplies and equipment.
Coffee Shop Manager/ Retail Manager/Dining Room Supervisor
Margaritaville
01.2017 - 12.2020
- Interviewed, and selected
- Trained, supervised, counseled, and disciplined staff for efficient operations
- Organized and conducted pre-shift meetings communicating pertinent information to staff
- Scheduled staff to ensure guest satisfaction while maintaining company labor goals
- Maximized my department’s profitability by implementing effective par levels
- Monitored food/ beverage quality and implemented corrective actions when needed to meet our service and quality standards
- Responsible for closely adhering to all company standards along with all local, state, and Federal laws and regulations
- Coordinated all orders for food, beverage and retail items to ensure proper par levels
- Nurtured a positive work environment by Leading by Example by treating employees like guests
- Inventory control of all retail items.
Head Server/ Trainer/Bartender
Paddy O’Fegan’s Irish Pub & Restaurant
02.2011 - 12.2011
- Responsible for providing a high level of customer service, through proper selection of Front of House employees, training, and follow-up
- Monitored opening and closing duties, ensuring a high level of cleanliness, punctuality of staff, cash handling, in a fast-paced environment
- Assisted owner and General Manager with the opening of the new restaurant setting up par levels, writing opening and closing procedures, setting up training classes.
Owner
Emerald Isle Cleaning Service, LLC
05.2002 - 12.2010
- Responsible for the operations and management of new construction cleaning service
- Supervised a crew of three to meet deadlines, coordinated and scheduled with four different contractors and their subcontractors the cleaning to ensure the closing & final walk-through went smoothly
- Notified superintendents of any items that could affect closings, e.g
- Leaks or faulty craftsmanship
- Worked independently, paid close attention to detail throughout the entire home, kitchens, and bathrooms, making sure the home was move-in ready and the walk-through was successful
- During the eight years of operating my business, all referrals were from current contractors who were extremely satisfied with my thoroughness and work ethic.
Education
No Degree - Hotel & Catering
Moneenageisha Community College
Galway IreSkills
- Exceptional written and oral communication abilities
- Proven leadership, organization, and managerial skills
- Goal oriented with a very strong work ethic
- Proficient with Word, WordPerfect, and Excel
- Policy and procedure implementation
- Staffing
- Recruiting and training
- Customer Retention
Additional Education
- Lorman Educational Service, Introduction to Employment & Labor Laws
References
- Scott Stawski, VP and Managing Director of Global Sales, DXC Technology, Dallas, TX, 214-585-9585, Scott.stawski@dxc.com
- Michelle Meade, Attorney at Law, Meade & Teague, St Thomas, USVI, 340-714-1997, mmeade@meadeteague.com
- Mark Sutherland, VP of Operations, Express Catering Limited, Sangster International Airport, Montego Bay, Jamaica, WI, 876-282-1522, msutherland@margaritavillecg.com
- Evelyn Harrington, CEO, Fargo Electronics, Freeport Trade Zone, Montego Bay, Jamaica, WI, 876-361-2396, eharrington@cwjamaica.com
Timeline
Co-Owner
Shamrock Imports
07.2022 - Current
Head of Housekeeping
Lovango Resort
02.2021 - 03.2022
Coffee Shop Manager/ Retail Manager/Dining Room Supervisor
Margaritaville
01.2017 - 12.2020
Head Server/ Trainer/Bartender
Paddy O’Fegan’s Irish Pub & Restaurant
02.2011 - 12.2011
Owner
Emerald Isle Cleaning Service, LLC
05.2002 - 12.2010
No Degree - Hotel & Catering
Moneenageisha Community College
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