Detail-oriented technician with a proven track record in resolving customer service issues and enhancing user satisfaction. Skilled in multitasking and process improvement, with a strong focus on teamwork and mentoring.
Work History
Technician
3 Years 1 Month
Comcast | 05.2008 - 06.2011
Conducted routine maintenance and repairs on cable installation equipment to ensure operational reliability.
Collaborated with team members to streamline installation processes for improved efficiency.
Assisted in training new technicians on safety protocols and equipment handling best practices.
Troubleshot and resolved customer service issues efficiently to enhance user satisfaction.
Manager of Business Development and Sales
26 Years 9 Months
Medical Transportation Management | 12.1999 - 2008
Developed and executed strategic sales initiatives to expand market reach and increase revenue.
Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
Mentored team members on best practices for client engagement and relationship management.
Analyzed market trends to identify opportunities for growth and competitive positioning.
Education
Associate of Science - Graphic Communications
St. Catherine University | Saint Paul, MN | 07-1995