Troy Roper
Charlotte Amalie,VI
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
31
31
years of professional experience
Work History
General Manager
TDR Transport Services LLC
St.Thomas, VI
07.2018 - Current
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Firefighter (Sergeant)
VI Fire and Emergency Medical Services
St.Thomas, VI
06.2004 - Current
- Time and attendance at station for crew.
- Trainer for confined space, ladder maintenance, physical fitness, driver safety and operation.
- Basic CPR and First Aid.
- Rescue crew leader. Building inspection for safety, occupancy and egress.
- Monitored weather conditions for potential threats such as wildland fires or flash flooding.
- Assisted in cleaning up hazardous materials following an incident scene.
- Coordinated with other first responders during multi-agency responses.
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
- Communicated effectively with crew members while performing tasks under stressful conditions.
- Extinguished fires using water hoses, chemical extinguishers, smoke ejectors, and other tools.
- Responded quickly to hazardous materials incidents by containing spills or leaks with appropriate protective gear.
- Inspected vehicles for proper operation prior to use on emergency calls.
- Evaluated incident scenes for possible victims requiring medical attention or evacuation assistance.
- Provided support services during natural disasters such as floods or hurricanes.
- Provided educational presentations regarding fire prevention techniques to local schools and businesses.
- Operated specialized equipment such as pumps, aerial ladder trucks, and hazardous material units.
- Prepared detailed reports concerning all activities at emergency scenes.
- Facilitated public education programs about fire safety awareness.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
- Communicated with other firefighters and emergency personnel to relay observations, equipment needs, and other relevant information.
- Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
Staff Sergeant - Military Police
US ARMY/ National Guard
St.Thomas, VI
09.1993 - 08.2019
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Maintained accountability of government-issued weapons and equipment issued to unit personnel.
- Provided escorts for dignitaries visiting the installation or transporting classified material off post.
- Assisted local law enforcement agencies during off-post operations as needed.
- Conducted random checks of buildings and facilities for possible security violations or suspicious activity.
- Prepared detailed reports documenting all actions taken while on duty.
- Attended court hearings related to cases under investigation or arrest made by MP personnel.
- Enforced laws and regulations on the installation in accordance with applicable state and federal statutes.
- Performed traffic control duties such as directing vehicular traffic at intersections or entrances and exits to installations.
- Inspected vehicles entering and leaving the installation for contraband or weapons.
- Monitored surveillance systems such as cameras located throughout the installation for suspicious activity.
- Utilized appropriate force when dealing with uncooperative subjects according to established guidelines.
- Trained junior personnel on proper police procedures including responding to emergency situations and use of force policies.
- Provided physical security for personnel, property, equipment, documents, and sensitive materials.
Education
Associate of Applied Science - Criminal Justice
Kaplan University
Davenport, Iowa01-2012
Skills
- Loss Prevention
- Process Automation
- Expense Control
- Service Quality Improvement
- Staff Supervision
- Quality Management
- Schedule Management
- Account Management
- P&L Management
- Workflow Planning
- Supply Chain Management
- Vendor Sourcing
- Distribution Management
- Sales
- Business Development
- Operations Oversight
- Customer Retention
- Contract Negotiations
- Branding
- Project Management
- Customer Relationship Management
- Team training and development
- Outsourcing
- Operations Start-Up
- Profit and loss accountability
- Operations Management
Timeline
General Manager
TDR Transport Services LLC
07.2018 - Current
Firefighter (Sergeant)
VI Fire and Emergency Medical Services
06.2004 - Current
Staff Sergeant - Military Police
US ARMY/ National Guard
09.1993 - 08.2019
Associate of Applied Science - Criminal Justice
Kaplan University
Similar Profiles
Colton ShusterColton Shuster
President at TDR Electrical Services LLC.President at TDR Electrical Services LLC.
Blanca C CastilloBlanca C Castillo
Senior Administrative Assistant at SP Transport LLC - SP Construction Services LLCSenior Administrative Assistant at SP Transport LLC - SP Construction Services LLC
Mauricio De ArmasMauricio De Armas
Truck Driver at AKA TRANSPORT SERVICES LLCTruck Driver at AKA TRANSPORT SERVICES LLC