Summary
Overview
Work History
Education
Skills
Community
Certification
Timeline
Generic
TROY WILLIAMS

TROY WILLIAMS

Christiansted,C

Summary

IT professional with strong interpersonal and communication skills; able to work effectively in fast-paced and high pressure work environments. Effective team player with extensive experience in administrative support systems and IT administration as well as public relations and project/campaign management. Proficient in all standard desktop software suites. Skilled in Active Directory Administration Cisco Unified Communications VoIP Administration AVAYA Administration Cisco WebEx Administration Goverlan Remote Support Smart Deploy Imaging Print Server Management Office 365 administration WSUS Administration Visual Studio Adobe Photoshop Microsoft Projects Software Website/Blog Development Audio Engineering Microsoft SQL Server 2008 Microsoft Access IT Consulting and Microsoft Visio HTML CSS Windows XP 7 8 8.1 10 Operating Systems and Windows Server 2012/Virtualization-Hyper V.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Service Desk Analyst/Project Manager

DYOPATH @ LIMETREE BAY TERMINALS LLC
St. Croix
08.2018 - Current
  • Embraced the challenge of aligning strategic IT objectives with operational needs under IT Manager Quincy
  • Managed a wide range of technical and managerial tasks, including advanced scripting, overseeing printer setups, and server configurations
  • Played a key role in resolving complex network issues to ensure robust IT infrastructure
  • Effective communication and reporting to management at Limetree Bay on service desk operations and priorities
  • Successfully completed over 15 diverse IT projects
  • Key projects include: Creation of the Golden Windows 11 image, significantly upgrading the computing environment
  • The Dock Laptop Project, improving operational efficiency
  • Implementation of Multifactor Authentication, enhancing cybersecurity posture
  • Managed the helix smart desk queue and responsible for task escalation
  • Compiled and presented comprehensive reports to clients, demonstrating ability in synthesizing and communicating complex information.

Education

B.Sc. - Information Technology

Skills

System Administration

undefined

Community

  • Former President of Young Dems
  • Radio Personality
  • Special Olympics Board Member
  • Rotarian

Certification

PMP - Project Management Professional

Timeline

Senior Service Desk Analyst/Project Manager

DYOPATH @ LIMETREE BAY TERMINALS LLC
08.2018 - Current

B.Sc. - Information Technology

Similar Profiles

CREATE PROFILE
TROY WILLIAMS