T'SHANIA BRUNO
Pearland
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Data Entry Specialist
Water And Power Authority(WAPA)
St Croix, U.S. Virgin Islands
05.2023 - 07.2024
- Completed data entry tasks with accuracy and efficiency
- Compiled data and reviewed information for accuracy prior to input
- Reviewed and updated client correspondence files and database information to maintain accurate records
- Maintained files, records and chronologies of entry activities
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Maintains employee confidence and protects payroll operations by keeping information confidential
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions
- Used advanced software to prepare documents, reports, and presentations
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
Customer Solutions Specialist
Ocwen
Remote
11.2022 - 05.2023
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Increased client retention through personalized attention and proactive problemsolving.
- Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.
- Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Balanced multiple priorities simultaneously while managing complex customer inquiries.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Administrative- Secretary I
Department Of Education
01.2018 - 10.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Responded to inquiries from callers seeking information.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
Teller Customer Service Representative
First Bank
St Croix, U.S. Virgin Islands
01.2016 - 01.2017
- Balance customer checkbooks
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
- Perform customer requested research, including printing statement and check copies
- Responded to customer concerns with friendly and knowledgeable service
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
CTEC -
Everest Community College/Medical
Chesapeake, VA01.2015
High School Diploma -
St. Croix Central High School
01.2011
Skills
- Microsoft Office Suite
- Human Resources Operations
- Client Satisfaction
- Organize Professional Development
- Problem-Solving Ability
- Typing Proficiency
- Customer Relationship Management
- Multi-Line Phone Talent
- Payroll Software Proficiency
- Unemployment Liabilities
- Client Billing
- Record Requests
Accuracy and Attention to Detail
Spreadsheet Management
Data Collection
Data Processing
Timeline
Data Entry Specialist
Water And Power Authority(WAPA)
05.2023 - 07.2024
Customer Solutions Specialist
Ocwen
11.2022 - 05.2023
Administrative- Secretary I
Department Of Education
01.2018 - 10.2022
Teller Customer Service Representative
First Bank
01.2016 - 01.2017
CTEC -
Everest Community College/Medical
High School Diploma -
St. Croix Central High School