Flying Planes
Valencia Prentice
Customer Service Professional
St.Thomas/ St.Croix
Summary
I am a young and enthusiastic professional who takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I am looking forward to further developing my industry experience in a more professional environment and bringing my personal touch and energy to the establishment!
Overview
2
2
years of professional experience
Work History
Server/Bartender Assistant
Bluebeards Castle Grill
02.2023 - Current
- Helped guests choose dishes with extensive knowledge of dishes
- Prepared dining area by placing cutlery and condiments
- Welcomes guests and guides them toward available tables
- Identified customer's dietary restrictions and accommodated accordingly
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
Fine Dining Server
Westin Beach Resort
08.2023 - 11.2023
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Consistently met or exceeded performance goals related to sale targets, customer satisfaction ratings, and order accuracy.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Food Runner/Hostess
Tickles Dockside Pub
07.2022 - 10.2022
- Greeting guests in a welcoming manner and guiding them toward open seats
- Quality-checked dishes before serving them to the customers
- Bussed tables and cleaned surrounding area with attention to detail
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
Education
High School Graduate -
Charlotte Amalie
Bachelor of Science - Aerospace Engineering
University of The Virgin Islands
Virgin Islands 05.2001 -
Skills
Time ManagementEfficient WorkerHigh-Volume Dining
Flexible Schedule
Upselling skills
Exceptional customer service
Interests
Engineering
Interior Design
Timeline
Fine Dining Server
Westin Beach Resort
08.2023 - 11.2023
Server/Bartender Assistant
Bluebeards Castle Grill
02.2023 - Current
Food Runner/Hostess
Tickles Dockside Pub
07.2022 - 10.2022
Bachelor of Science - Aerospace Engineering
University of The Virgin Islands
05.2001 -
High School Graduate -
Charlotte Amalie