Yolanda S. Stevens
477 Hidden Meadows Loops Apt 205,Fern Park, Fl
Summary
Proactive Department Supervisor with a commitment to improving the store's operations and ensuring satisfaction among employees and customers. Motivational with excellent communication and reasoning skills. Easily manages various personalities and provides continuous support to coworkers. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
20
20
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
11.2021 - Current
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Instant Return Representative
Hertz Rental Car
01.2019 - 03.2019
- Responsible for providing attentive and courteous service to the customer
- Managing vehicle return
- Welcome customers with a pleasant greeting and professional attitude
- Managed Labor Solutions.
Package Handler
Federal Express Ground
02.2018 - 01.2019
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
School Teacher
Iqra Academy
08.2005 - 06.2015
- Taught in English, History, Sociology, GED prep and SAT tutorial
- Conferred with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems
- Prepared, administered, and graded tests and assignments to evaluate students' progress
- Prepared objectives and outlines for courses of study, following curriculum guidelines or requirements of states and schools.
- Boosted student engagement by incorporating project-based learning activities into lesson plans.
- Continuously updated professional knowledge by attending conferences, workshops, and relevant training sessions, ensuring the most current practices were utilized in the classroom setting.
School Teacher
G&C Educational Services, LLC
08.2004 - 06.2005
- Streamlined grading process by implementing rubrics, allowing faster and more accurate assessment of student work.
- Boosted student engagement by incorporating project-based learning activities into lesson plans.
- Evaluated student progress through ongoing assessments, adjusting instruction to address individual needs.
- Implemented innovative instructional methods such as flipped classrooms and blended learning approaches, enhancing student understanding of complex material.
- Organized extracurricular clubs and activities, providing students with additional opportunities for growth and enrichment beyond regular coursework.
Education
Bachelor of Arts - Psychology
University of North Carolina
Charlotte, NC05.2001
Associate of Arts - Psychology
Louisburg Junior College
Louisburg, NC05.1995
Skills
- Problem-Solving
- Process and procedure development
- Leadership competency
- Time Management
- Leadership skills
- Performance Improvement
- Performance Management
- Staff Management
- Employee performance evaluation
- Personnel Management
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Awards
- Teacher of the Year Award: Iqra Academy 2012-2013
- Certificate of Excellence: Most Professional Teacher 2010
- Special Olympics-Volunteer
- Appreciation Award - School of the Good Shepherd (Donations, attending field trips)
- Received (4) four-year Scholarship to attend University of North Carolina
Timeline
Department Supervisor
Lowes Home Improvment
11.2021 - Current
Instant Return Representative
Hertz Rental Car
01.2019 - 03.2019
Package Handler
Federal Express Ground
02.2018 - 01.2019
School Teacher
Iqra Academy
08.2005 - 06.2015
School Teacher
G&C Educational Services, LLC
08.2004 - 06.2005
Bachelor of Arts - Psychology
University of North Carolina
Associate of Arts - Psychology
Louisburg Junior College
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