Yoreily Cordero
St Croix,VI
Summary
Self-motivated individual that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Always going above and beyond to get the job done right the first time.
Overview
13
13
years of professional experience
Work History
Document Control Specialist
Vivot Equipment Corporation
08.2023 - Current
- Streamlined document control processes by implementing efficient organization and filing systems.
- Enhanced data accuracy by performing regular audits on documentation and records.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of relevant guidelines and procedures.
- Increased efficiency with the implementation of electronic document management systems for easy access and retrieval.
- Converted documents from one application to another.
Accounting/ Income Auditing Clerk
Ron Jon Surf Shop Corporate Offices
01.2023 - 05.2023
- Daily Cash Reports reconciliation.
- Merchant Services including credit card sales & chargebacks, debit cards, & gift cards.
- Complete deposits and prepare/post associated journal entries.
- Prepare retail ACH and retail credit card payments and prepare/post associated journal entries.
- Assist with month end reports and reconciliations.
- Assist with preparation of managerial reports.
- Assist with creating pay cards for new employees and maintaining log of cards created.
- Allocate expenditures to correct accounts according to departmental procedures.
- Cross train and assist in Inventory Management and Accounts Payable.
- Assist other departments as needed.
- Effectively supported internal and external auditing processes.
- Examined accounting records to ensure accuracy.
Call Center Supervisor/Accounts Payable and Receivable Clerk
Ellington Air & Heat
11.2015 - 11.2022
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Supervised 5 CSR Agents in providing excellent customer service to callers requiring assistance for service calls and other related issues.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Prepared and mailed invoices to customers, processed payments and documented account updates. satisfaction ratings..
- Prepared and mailed invoices to customers, processed payments and documented account updates
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Used Intaact and Quickbooks accounting software to reconcile accounts, track income and generate invoices.
Front Desk Specialist
Holiday Inn Club Vacations Resort
01.2014 - 05.2015
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Administrative Assistant/Clerk
Caribbean Cooling Co
08.2011 - 12.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Booked service calls promptly and professionally
- Ordered repair parts and HVAC systems
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Associate of Science - Business Administration And Management
Eastern Florida State College
Cocoa, FL05.2024
High School Diploma -
St. Croix Educational Complex Highschool
St. Croix US Virgin Islands05.2011
Skills
- Supervisory Abilities
- Account updating
- Timekeeping abilities
- Schedule Coordination
- Inbound phone call handling
- Administration and Reporting
- Call Center Software
- Staff Training
- Team Management
- Client Satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Document Control Specialist
Vivot Equipment Corporation
08.2023 - Current
Accounting/ Income Auditing Clerk
Ron Jon Surf Shop Corporate Offices
01.2023 - 05.2023
Call Center Supervisor/Accounts Payable and Receivable Clerk
Ellington Air & Heat
11.2015 - 11.2022
Front Desk Specialist
Holiday Inn Club Vacations Resort
01.2014 - 05.2015
Administrative Assistant/Clerk
Caribbean Cooling Co
08.2011 - 12.2013
Associate of Science - Business Administration And Management
Eastern Florida State College
High School Diploma -
St. Croix Educational Complex Highschool
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