Summary
Overview
Work History
Education
Skills
Timeline
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Christine Chooran

Christiansted,United States Virgin Islands

Summary

Detail-oriented and compassionate professional with over 15+ years of experience in customer service, compliance, and administrative support. Skilled in internal auditing procedures, risk analysis, quality assurance, and human-centered communication. Proven ability to assess policies, identify service gaps, and ensure regulatory compliance in fast-paced environments. Committed to promoting accountability, ethical standards, and service excellence within the human services sector.

Overview

17
17
years of professional experience

Work History

Customer Success Analyst

Bread Financial
Columbus , Ohio
12.2014 - 05.2025
  • • Delivered high-quality client support, addressing complex escalations with empathy and compliance focus.
  • Managed escalations by assessing issues, following policy, and delivering appropriate resolutions.
  • Handled sensitive data and transactions in compliance with internal protocols.
  • Participated in ongoing training sessions related to current accounting principles, techniques and technologies.
  • Performed risk assessment procedures to identify potential areas of non-compliance and internal control weaknesses.
  • Reviewed policies and procedures to ensure compliance with company standards.
  • Supported internal audit efforts by reviewing client accounts, identifying anomalies, and ensuring procedural adherence.
  • Contributed to internal training sessions and policy reviews focused on customer engagement and regulatory compliance.

Customer Support Specialist

Affinion Group
Columbus, Ohio
08.2012 - 12.2014
  • • Managed high-volume client interactions with professionalism and attention to detail.
    • Identified discrepancies in client records through data analysis, contributing to internal audit and compliance initiatives.
    • Supported quality assurance by analyzing service data and reporting inconsistencies to senior management.
    • Collaborated with audit teams by preparing documentation and ensuring timely access to requested data.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.

Office Administrative Assistant

Pan American Investments
Christiansted, United States Virgin Islands
06.2008 - 10.2011
  • Processed rent and utility payments, tracked balances, and maintained tenant financial records.
  • Assisted with audit preparation by organizing files, conducting inspections, and coordinating meetings.
  • Supported management through documentation, scheduling, and compliance paperwork.
  • Greeted visitors and managed incoming calls, providing information or redirecting inquiries.
  • Tracked project performance data to generate reports for management review.
  • Produced and distributed memos, newsletters, and other communications.

Education

Academic Diploma -

St. Croix Educational Complex High School
St. Croix, USVI
06-2008

Undergraduate Coursework -

University of The Virgin Islands
St. Croix, USVI

Skills

  • Client support
  • Data analysis
  • Risk assessment
  • Regulatory compliance
  • Escalation management
  • Internal auditing
  • Effective Communication
  • Reporting & Documentation
  • Customer Issue Resolution
  • Confidentiality & Ethics
  • Process Improvement and Quality Assurance

Timeline

Customer Success Analyst

Bread Financial
12.2014 - 05.2025

Customer Support Specialist

Affinion Group
08.2012 - 12.2014

Office Administrative Assistant

Pan American Investments
06.2008 - 10.2011

Academic Diploma -

St. Croix Educational Complex High School

Undergraduate Coursework -

University of The Virgin Islands

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Christine Chooran