Cindy L Bryan
ST THOMAS
Summary
A responsible hardworking individual. A trustworthy dependable case manager with 5 years of experience providing ongoing support to the Virgin Islands dedicated to the recovery. A highly motivated self-starter who is always up for a challenge. Hardworking and dedicated to achieving desired case outcomes. Take pride in completing assigned tasks efficiently when work alone or as a member of a team. Offers excellent problem-solving, conflict resolution and communication abilities. Come with 26 years of customer service experience and sixteen years of clerical and administrative support.
Overview
28
28
years of professional experience
Work History
Disaster Recovery Case Manager
EnVision Tomorrow Disaster Recovery Program
04.2019 - Current
- Effectively and efficiently oversee 120 client cases to guarantee compliance with HUD guidelines
- Created better processes and workflows increasing productivity and efficiency
- Accomplish clients' case management by evaluating needs; monitoring progress, assisting with interaction with multiple service providers; providing communication throughout program participation; and ensuring clients are engaged and knowledgeable of program
- Answer telephone and route calls
- Specialized initiative interacting with applicants at their homes and in community assisting homeowners through the application process, acquiring documentation, and interacting with third party representatives in accomplishing task of providing much needed emergency assistance to disaster relief victims
- Determines clients' eligibility to participate in program by completing intake interviews, and reviewing records and applications
- Monitoring cases through to completion; obtaining additional resources; intervening in crises; providing personal support to cases as needed
- Maintaining clients' records by compiling case notes; logging phone calls, events and progress using program software
- Regularly communicating progress by participating in monthly case management reviews
- Deed search
- Property Tax search
- Mortgage Search
- Training new hires on all aspects of program
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships
Assistant Manager
All Eyes Security LLC
01.2018 - Current
- Onboarded new employees with training and new hire documentation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Manager
Illusions Nightclub
02.2014 - 12.2019
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Disaster Recovery Case Manager
Emergency Home Repairs VI – AECOM
02.2018 - 04.2019
- Accomplish clients' case management of 150 cases by assessing needs; monitoring and evaluation progress, facilitating interaction with multiple service providers; providing continuity throughout program participation; and ensuring clients are engaged and knowledgeable of program
- Answer telephone and route calls
- Customer-facing role that requires close coordination with Customer Service team that field inbound calls from residents of the USVI
- Specialized initiative interacting with applicants at their homes and in the community assisting homeowners through the application process, acquiring documentation and interacting with FEMA representatives in accomplishing task of providing much needed emergency assistance to disaster relief victims
- Determines clients' eligibility to participate in the program by completing intake interviews, and reviewing records and applications
- Coordinating services being provided; arranging resources
- Monitoring cases through to completion; obtaining additional resources; intervening in crises; providing personal support to cases as needed
- Maintaining clients' records by compiling case notes; logging events and progress using program software
- Regularly communicating progress by participating in weekly case management reviews
- Prepare and maintain multiple spreadsheets daily
- Deed search
- Proven ability to develop and implement creative solutions to complex problems.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Gained extensive knowledge in data entry, analysis and reporting.
Receptionist /Data Entry / Filing Insurance Claims
Real Legacy, AARP
11.2017 - 02.2018
- Greet clients
- Answer telephone and route calls
- Open new insurance claims
- Provide updates on existing claim
- File Maintenance and Organization for 100 costumers
- Phone etiquette
- Place follow up calls regarding claims
- Perform photocopying, scanning, and filing duties
- Keeping up-to-date log of checks
- Distribution of checks
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
Receptionist /File Clerk/Optical Tech
The Eye Clinic
07.2011 - 09.2017
- Answer multi-line telephone, route calls, and take messages
- Greet and register patients, and provide general information
- Checking in and checking out of patients
- File Maintenance and organization for 500 patients
- Phone etiquette
- Place reminder calls to patients for appointments
- Distribute faxes and mail
- Perform faxing, photocopying, scanning, and filing duties
- Working up of patients before seeing the doctor
- Some patient billing
- Reconciliation of outstanding balances
File Clerk/Receptionist
Dudley, Clark
10.2002 - 06.2011
- File Maintenance and organization for 1000 cases
- Monitor and order office supplies
- Record and distribute faxes and mail
- Phone etiquette
- Assist with preparations for meetings
- Answer multi-line telephone, route calls, and take messages
- Perform faxing, photocopying, scanning and filing duties
- Greet and direct visitors / customers to their destination and provided general information
- Provide general clerical support to administrative staff and attorneys as needed
Cashier
E & M Grocery, Inc
12.2004 - 12.2005
- Extensive customer service of 150 costumers daily
- Supervise 1 employee
Assistant Manager
E & M Grocery, Inc
06.1995 - 10.2002
- Responsible for ordering and maintaining adequate supply of retail inventory weekly valued in excess of $55,000
- Quality control, product control, and cost control
- Extensive customer service
- Performed accounts payable and receivable functions
- Supervised two employees
- Managed office documentation
- Trained new employees
- Assisted supervisor with special projects
Education
School Diploma -
Charlotte Amalie High School High, St
Virgin Islands06.1997
Skills
- Leadership experience
- Communication abilities
- Extensive customer service
- Learning and adaptability
- Staff Management and Training
- Telephone Etiquette
- MS Office
- Conflict Resolution
- Multi-Line Telephone Operation
- Document Control
- Time Management
- Organization and Efficiency
Timeline
Disaster Recovery Case Manager
EnVision Tomorrow Disaster Recovery Program
04.2019 - Current
Disaster Recovery Case Manager
Emergency Home Repairs VI – AECOM
02.2018 - 04.2019
Assistant Manager
All Eyes Security LLC
01.2018 - Current
Receptionist /Data Entry / Filing Insurance Claims
Real Legacy, AARP
11.2017 - 02.2018
Assistant Manager
Illusions Nightclub
02.2014 - 12.2019
Receptionist /File Clerk/Optical Tech
The Eye Clinic
07.2011 - 09.2017
Cashier
E & M Grocery, Inc
12.2004 - 12.2005
File Clerk/Receptionist
Dudley, Clark
10.2002 - 06.2011
Assistant Manager
E & M Grocery, Inc
06.1995 - 10.2002
School Diploma -
Charlotte Amalie High School High, St
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