Jahnayrie Estrada
Frederiksted,United States Virgin Islands
Summary
Experienced customer service professional with a strong background in the restaurant and airline industries. Skilled in handling high-volume, fast-paced environments and prioritizing exceptional customer experiences. Proficient in resolving customer concerns, managing time efficiently, and maintaining a positive attitude under pressure. Recognized for strong interpersonal communication skills, adaptability, and commitment to providing quality service that ensures customer satisfaction and loyalty. Seeking an opportunity to leverage extensive experience in a role that values dedication and prioritizes customer-centered solutions.
Overview
9
9
years of professional experience
Work History
Passenger Flight Agent
Worldwide Flight Services
02.2023 - Current
- Assisted passengers with check-in and boarding procedures, ensuring strict compliance with airline regulations
- Delivered exceptional customer service by addressing passenger inquiries and efficiently resolving concerns
- Provided compassionate assistance to passengers with disabilities, escorting them safely from the terminal to the aircraft
- Managed luggage check-in, ensuring all carry-on items met federal guidelines
- Labeled and directed baggage to designated loading and screening areas, contributing to efficient and secure baggage handling.
Checkout Associate
Kmart
09.2021 - 11.2021
- Processed cash, card, and check transactions to complete customer purchases accurately and efficiently
- Operated cash register, ensuring precise recording of transactions
- Handled cash with a high level of accuracy, carefully inspecting bills for potential fraud
- Cross-trained in various roles to provide support during peak times
- Reconciled cash drawer at the beginning and end of each shift, accounting for errors and resolving discrepancies
- Maintained a well-organized cash wrap area, keeping products stocked, neatly displayed, and free of misplaced items or debris.
Cashier/food Handler
Asia Restaurant
01.2016 - 11.2020
- Greeted customers upon entry to the store and promptly responded to their inquiries
- Established and maintained strong relationships with customers to foster repeat business
- Operated the cash register efficiently, handling cash, check, and credit card transactions with exceptional accuracy
- Flexibly accommodated shifts to meet the demands of the business.
Education
High School Diploma -
St.Croix Educational Complex High School
05.2021
Skills
- Cash Management
- Pre-Boarding Checking
- Passenger Care
- Customer service
- Communication skills
- Time management
- Restaurant experience
Timeline
Passenger Flight Agent
Worldwide Flight Services
02.2023 - Current
Checkout Associate
Kmart
09.2021 - 11.2021
Cashier/food Handler
Asia Restaurant
01.2016 - 11.2020
High School Diploma -
St.Croix Educational Complex High School
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