Jahshaleyn Estrada
Frederiksted
Summary
Friendly and dependable with a strong background in customer service. Skilled in efficiently verifying purchase receipts and providing clear, courteous answers to customer inquiries. Highly detail-oriented, committed to professionalism, and dedicated to delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Tourism Greeter
V.I. Department of Tourism
St.Croix, U.S. Virgin Islands
04.2024 - Current
- Answered and routed phone calls efficiently, providing information and directing inquiries to appropriate departments.
- Greeted visitors warmly, managing the sign-in process, and ensuring a welcoming environment.
- Maintained and updated visitors logs and records accurately.
- Performed clerical duties including filing, photocopying, and maintaining organized records of documents.
- Coordinated and scheduled meetings and appointments, ensuring smooth operations.
- Assisted in preparing and distributing internal and external communications such as emails, memos, and reports.
- Managed the availability of informational materials like maps and brochures for visitors.
- Adapted to various tasks including administrative support and event coordination, ensuring a clean and organized entrance area.
Salesperson
Rouge Duty Free
St.Croix, U.S. Virgin Islands
07.2022 - 02.2024
- Developed strong customer relationships to boost sales and loyalty through personalized service.
- Managed inventory, ensuring shelves were stocked and products were displayed attractively.
- Assisted in daily operations, including opening and closing procedures, cash handling, and sales reporting.
- Provided administrative support, including scheduling and coordinating promotional events.
- Trained new hires on sales techniques and company policies.
- Offered each customer too-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Beauty Advisor/Salesperson
Jackie’s Beauty Supply
St.Croix, U.S. Virgin Islands
10.2020 - 04.2022
- Managed customer inquiries about products and services, helping locate merchandise and promoting key items.
- Educated customers on product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments and handled cash transactions efficiently.
- Assisted in maintaining a clean and organized work environment.
- Updated and maintained customer records, ensuring accuracy and confidentiality.
- Supported administrative tasks such as inventory management and scheduling.
Office Intern
V.I. Department of Licensing and Consumer Affairs
St.Croix, U.S. Virgin Islands
04.2020 - 10.2020
- Supported daily operations, contributing to a well-organized and efficient work environment.
- Sorted, organized, and maintained files.
- Maintained client confidentiality while handling sensitive information professionally and securely.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Supported various company departments by answering phones, faxing, copying packets, and mailing correspondence.
- Helped managed and update company databases and records.
- Maintained status reports for client projects.
- Prepared and distributed internal and external communications, such as emails, memos, and reports.
- Organized and maintained office supplies and inventory.
- Supported staff with scheduling meetings and appointments.
Waitress/Cashier
Asia Chinese Restaurant
St.Croix, U.S. Virgin Islands
01.2017 - 03.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
St.Croix Educational Complex High School
KingshillSkills
- Effective Communication
- Conflict Mediation
- Customer I
- Payment Processing
- Call Answering and Routing
- Public Speaking
- Cash Handling
- Customer Queries and Response
- Relationship Building
- Team Collaboration
- Organizational Skills
- Active Listening
Timeline
Tourism Greeter
V.I. Department of Tourism
04.2024 - Current
Salesperson
Rouge Duty Free
07.2022 - 02.2024
Beauty Advisor/Salesperson
Jackie’s Beauty Supply
10.2020 - 04.2022
Office Intern
V.I. Department of Licensing and Consumer Affairs
04.2020 - 10.2020
Waitress/Cashier
Asia Chinese Restaurant
01.2017 - 03.2020
High School Diploma -
St.Croix Educational Complex High School