Jahshaleyn Estrada
Frederiksted ,USVI
Summary
Reliable Greeter with personable demeanor and outstanding knowledge of customer service. Adept at quickly verifying purchase receipts and answering questions kindly and comprehensively. Highly detail-oriented with commitment to professionalism and excellence.
Overview
8
8
years of professional experience
Work History
Tourism Greeter
Department of Tourism
King Street, Frederiksted
04.2024 - Current
- Facilitated seamless handoff between customers and service technicians, explaining repair process and answering questions as needed.
- Participated in regular training sessions, staying up-to-date on industry trends and best practices in customer-facing roles.
- Collaborated with colleagues across departments to ensure cohesive support throughout the entire customer journey.
- Demonstrated adaptability by flexibly attending various tasks as per business requirements including administrative support or event coordination.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
- Recommended products and services to customers based on personalized needs.
- Completed opening duties punctually, preparing the entrance area for daily operations efficiently.
- Maintained clean, organized environments for presentable front-of-house areas.
Salesperson
Rouge Duty Free
Orange Grove, Christiansted
07.2022 - 02.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Coached new hires on sales techniques, contributing to their development as successful team members.
Beauty Advisor/Salesperson
Jackie’s Beauty Supply
Estate Diamond, Christiansted
10.2020 - 04.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Waitress/Cashier
Asia Chinese Restaurant
Kingshill, Christiansted
01.2017 - 03.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
High School Diploma -
St.Croix Educational Complex High School
Centerline Rd, St Croix 0082005.2020
Skills
- Patience and composure
- Initiative and Self-Motivation
- Team player mentality
- Welcoming demeanor
- Strong Work Ethic
- Professional Appearance
- Reliability and punctuality
- Body Language Awareness
- Conflict Mediation
- Customer Service
- Cleaning and sanitizing
- Visitor Check-in
- Payment Processing
- Call Answering and Routing
- Public Speaking
- Cash Handling
- Customer Queries and Response
- Hospitality service expertise
- Relationship Building
- Team Collaboration
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
Timeline
Tourism Greeter
Department of Tourism
04.2024 - Current
Salesperson
Rouge Duty Free
07.2022 - 02.2024
Beauty Advisor/Salesperson
Jackie’s Beauty Supply
10.2020 - 04.2022
Waitress/Cashier
Asia Chinese Restaurant
01.2017 - 03.2020
High School Diploma -
St.Croix Educational Complex High School